Topper's Pizza — Guelph — Restaurant in Guelph

My name is Christina Marie Hollis and I already reviewed this Toppers. I just wanted to come on here and say... really?!?!? To the person named “really Guelph” with 1 google review, are you really asking me if I’m sure that happened to me? Yes I’m sure. And yes I gave them my building number and my apartment number. I wasn’t going to reveal my apartment number for all of the internet to see where I live. Also to Dylan Davies, is it really necessary to make a joke out of my bad experience? When does the book come out? People should be thanking me for taking the time to write out exactly what happened to me. Not bashing me. Here we are over a year later and I try to order again and I’m still not having a good experience. I’ve ordered twice now. The first time it took an hour and a half for my order to be delivered. It was almost a $40 order and they forgot to give me a sticker. I called back and the lady I spoke to told me she would note my file to give me two stickers the next time. So I order today, still no sticker. Let alone two stickers. Not only that our pizza was made completely wrong (buffalo chicken pizza, no rach drizzle and very sparse toppings). They weren’t even going to send a new pizza. I told them I didn’t want the pizza if it can’t be made properly. So finally she offers to send a new pizza but to send the old back. So now we sit here starving waiting another hour for a pizza. She informed me that she just hired a new employee who hasn’t been making them right and that must be what happened. I think they really need to work on training their employees better. I will say their customer service seems to have improved since my last experience a year and a half ago. But for the price of their pizzas it’s just not...

Tried again tonight (October 18, 2024)

Pizza was awful and tasted like onions though I didn't order onion. Everything tasted like a horrible frozen pizza.

Edit as od December 19, 2023

Ordered a medium three topping pizza cooked well done. Overall the pizza tastes good. Good appointment of pepperoni but very stingy with the bacon and mushrooms. Such small pieces and amount that I could hardly tell which half had the mushrooms. Had to cook the pizza in my oven upon arrival because it wasn't hot or well done. Delivery driver told me they aren't allowed to deliver to my building anymore.

I order from here way more often than what I should, but I can't help it because it's so delicious. The crust is amazing, and they are generous with toppings. Awesome house garlic dipping sauce. Ordering is easy, and delivery is quick and efficent. If you haven't tried the Mexican pizza then you need to....spicy and delicious for those who crave...

I ordered from them before and received an email to do a survey to get a coupon for a free large pizza. Today I wanted to redeem the coupon so I placed an order online and used the coupon code which worked fine. I received an email with my receipt and a time frame of 45 minutes and a price of 38.01.

Over an hour later my pizza arrived and the driver was going to charge me over 50 dollars. I showed him my receipt and told him I wasnt going to pay that amount because I wouldn't have order it if that was the case and my invoice says 38.01.

He then said "whatever you pay this price" When I again stated I wasnt going to he left and scoffed at me.

I called their call centre and spoke to an understanding agent, however they do not know anyone from the store because it's a call centre not the store itself.

The pizza is okay there compared to a lot of other places in Guelph, but based on a lot of these reviews their Delivery needs a...