McDonald's — Restaurant in Hamilton

When placing my order at the counter, I witnessed staff treating a customer poorly. He was an elderly man who clearly did not speak English well. He was wearing a mask and I thought it was possible that they couldn’t hear him asking for a tray. When I said “he wants a tray,” one of the managers turned on me. I was surprised to now be 1 of 2 customers treated poorly within a 5 min span. When the young cashier took my order, I said it was very disappointing to be treated poorly by a manger who has been working with McDonalds since before he was born. I had been a retail manager for 10 years in the early 2000s next door to another McDonald’s where the same manager worked back then. I walked out of the McDonald’s and stood in the Walmart waiting for them to call my number when the young cashier whispered something in the managers ear. Moments later she exited the McDonald’s and confronted me in the Walmart. I told her I didn’t want to speak with her 3x but she refused to leave me alone and the stress of the situation caused me to leave the store for the safety of my car (where she could not follow). I called the store to ask for her name so I could make sure the office was aware of how I was treated but she was handed the phone and eventually began screaming at me. I’m not completely sure what she said, but I heard her clearly say she was calling the police to allege I had assaulted her. I know this sounds absolutely bizarre but I have never experienced anything like this in my life. Upset customers are a fact of the industry and having been in a similar role for half my life, I know it can be tough. I’m also aware that big corporations rarely pay staff what they deserve but none of this excuses the behaviour of the manager. It is completely unacceptable to leave the restaurant and pursue a customer into the Walmart because of hurt feelings. Maybe this manager is excellent at her job, but that wasn’t my experience today and I’m entitled to my opinion whether she...

I have never been to a worse McDonald’s than this one. I’m not sure if this a corporate location or franchise but clearly food safety and customer experience is not at the top of their list. 3 of us went there and all 3 of us got sick within 15-20 mins of eating the food. The food took long even though it was not busy, and the runner kept serving off her screens to make her numbers look better, and the worst part was that the food was not only burnt but it was dry, I have strong reasons to believe the chicken I got had been reset for many hours as oppose to following policy and discarding it. Even the fries were cold and soggy. If everything is old and crappy and it was not busy then I don’t even know why it took so long. If I have ever been to a story that hit all the boxes in the wrong way then this is it. As someone who’s first job was at McDonald’s and have worked any many McDonald’s locations, this one is truly shameful. I know McDonald’s has pretty strong policy to uphold food quality and customer service, it’s sad to see this location does not hold...

Went there to do a food delivery today September 11th 2023, around 6:50pm, the two young females at the counter , one brunette with lashes and a chain and one blonde with a chain, were too busy trying to show one another who could be the boss and were too busy giving each other attitude to pay attention to the orders. The Uber order sat there for 20 mins before they gave it to me because they were too busy trying to boss each other around to do their job, extremely unprofessional. I read the code to them both and after FINALLY getting the order that was sitting there the blonde wanted to say “next time say the number” WHEN I DID 3 TIMES !!! And the brunette was too busy trying to make everyone else do her job saying “you have to do this not me cause they see on the camera I can’t help you it’s your job “ these girls need to be fired or retrained on customer service especially if they’re going to be in the front of the store dealing with the...