Pizza Pizza — Restaurant in Hamilton

I don't normally write reviews but this pizza pizza location is ridiculous. I ordered online for two extra large pizzas with three toppings and according to the pizza pizza online policy - if the pizza isn't ready within 20 minutes then it is considered free. When we got to the store, it already been 20 minutes but the store owner entered the timing of transaction before 20 minutes; so no further claims could be made. We decided to disregard that issue even though the owner was not honest. But even afterwards when we got home, the dough in the center of the pizza was still soft and almost uncooked. We took the pizza back and the store owner (I assume he was the store owner, but to identify him, he has an unfit leg and walks awkwardly) made us feel very embarrassed by yelling at us and telling us that we switch the pizza; in front of his customers, my guest and children. Also claiming that the pizza was from the store when we showed the receipt, he claimed that WE switched the pizzas and tried to frame them for "Not cooked pizzas". My experience was very dissatisfying and made me feel very ashamed. I prefer to go to the pizza pizza down the hill or go to pizza hut for the following experience. Also when ordering online, this store doesn't put wide range of toppings, pizza is not round and it seems like it has been...

UPDATE: AFTER THE REVIEW POSTED I CONTACTED THE INDIVIDUAL WHERE THEY OFFERED ME $1.00 OFF MY NEXT ORDER! SO GLAD THAT WATERDOWN HAS SO MANY DIFFERENT PIZZA ESTABLISHMENTS AS PIZZA PIZZA HAS SURE WENT DOWN HILL WITH ATMOSPHERE AND CLEANLINESS. I HAVE NEVER RETURNED

Tonight I went to the Waterdown Pizza Pizza and ordered a pizza for my children. It was a walk in pepperoni and cheese pizza. While waiting for my pizza I watched the older gentlemen remove my pizza from the oven, take it off the pan and place it on parchment paper. I did not think much of it and brushed it off. I drove home 15 mins away and was I in for a shock. The crust was burnt, the middle of the pizza was stuck to the paper cardboard in the box and there was very little toppings.

I contacted customer service and they wanted me to drive back another 15 mins to get a new pizza, no offer of free delivery. I indicated that I could not go due to small children at home. He then offered me 3 dollar credit for a pizza I paid 8 dollars for. The pizza was thrown out.

The worker does not wear gloves nor a mask to make their items. If I were you I would stay away from this establishment. I know I will NEVER return..... Go across the street to the other pizza...

I ordered a pizza couple of days ago and they didn’t delivered on time. The policy of the pizza pizza says if you are not getting the pizza in 40 minutes its free. The driver was late and when i called customer service they told the driver to give the pizza for free but the driver was so rude he didn’t gave me pizza and left me saying you are cheap and all. I again called customer service they told me to wait for 40 min and new fresh pizza would be delivered. So i wait till 50 min but didn’t get any pizza and then i again called the customer service this time they were so rude and told me to pick up frim that location which i agreed because i was waiting for the food since 2 hours so when i reached the store the lady said you are the one who is asking a pizza for me and also told me that we have some shelter place in waterdown who feeds homeless and beggers you should go there to have free food. Is this the way you behave with the customers? FYI if the person is having money then only they would order the food we are not beggers its just your policy that if its not delivered in 40 minutes the...