COBS Bread — Restaurant in Jasper Place

Ever feel like you are intruding on someones time?

This is how I felt after visiting this establishment on the morning of Saturday January 19th.

I arrived just after opening and cheerily greeted the young lady putting out the store sign on the sidewalk. My greeting fell on deaf ears.

I went inside with her and she says I'll be back to you. The store seems pleasant enough and smells great. When she did come back to me I explained I was a first time customer so please bear with me while I figure out what I want. A blank stare greets me.

I had seen your website so there were a couple of items I wanted to try. Can I have a loaf with sun dried tomatoes please? We don't have that maybe another store. Then I inquired about a particular raisin bread. That's not ready yet.

What do you have with raisins in it? Just this, pointing to a cooling rack. But it just came out of the oven.

Great! Warm bread I'll take it. She seemed annoyed for some reason. Whats on the rack below that? She tells me. Ok I'll take that as well. Once again who wouldn't want warm bread? And once again she seems annoyed with me.

She makes a comment to a worker behind her. “The pressure is on.” Pressure?? I'm your only customer. What pressure?

Whenever I shop I strive to be cheery and understanding. It can be a difficult job. However no amount of pleasantries would work with this young lady. Some people are just not suited to work with the public and she may be one of them.

Silence as my order was rung up and paid for. I left with a cheery “have a good day”.

There was no response from her.

I guess good customer service is becoming a thing of the past. Sad to see.

The bread itself was good enough. However not good enough to warrant a return trip to this establishment.

A short drive down the road takes you to another bakery, After being a customer there for years and years I will return once again for the selection and wonderful customer service.

As for COBS? You only get one chance to make a good impression.

Hopefully the owner will take note and teach the staff...

The worst cobs in edmonton. I dont know if owner has taught staff to skimp on toppings or what. But the icing on the pumpkin scones is as thin as a sheet of paper and the pizzas and everything always have less toppings and cheese than any other locations. Sometimes the scones are poorly mixed as well and last time i got a mouth full of baking powder/soda. The winterburn location is much better managed and owned and their items are truly made with care as cobs prides itself in. This location gives the company a bad name. Also one time saw a guy come into the store off his break or to start his shift and just came in and got behind the counter no hand washing or anything it was crazy. And the staff is not...

I entered the Edmonton location, I was greeted with a civil hello. I was excited to try Cobs and I expressed to the staff that I hadn't been to Cobs before, but that their bakery came highly recommended by a friend. As I began to browse, none of the staff seemed to care to explain any of their products to me or talk me through their items. Next I asked if they carried bagels and one of the ladies looked at me, said no, and then turned and walked away. The store had no other customers at the time. I quickly bought some products with my fiancé and then left. Though their pastry could be great, their service could use some work. I definitely left feeling like I didn't want to come back to this unwelcoming...