Basil Leaf Asian Fusion Restaurant - Highway 97 Noodle House — Restaurant in Kelowna

The presentation of their food is very good. But I feel it lacks meat. Also the only reason for the 2 stars is because the waitress that I had tonight was quite rude and pushy which majorly ruined my dinner. I came in after work for a nice relaxing dinner while I could go through emails. She threw the menu on the table and walked away. I then got on the phone and was on it for about 3-4 minutes and she then came and stood at the end of the table while I was on the phone. I could tell she wanted my order but I hadn’t even had a chance to look at the menu yet. I then had to put my phone down and say I need a few minutes again she appeared to give me attitude. The restaurant only had 1 other table filled at the time so it’s not like I was keeping them from seating others. I then ordered an appetizer and dinner. I was about 1/4 of the way through my appetizer when she came with the entree. I wanted a nice relaxing evening while eating but I felt like she was rushing me and throwing food at me when she could see I was still Enjoying my appetizer. I was 3-4 through my meal and she then brought the bill. I said, do you guys have a dessert menu? She says no, I then say can I order something to go? She says sure, I then look at her and ask her for a menu. She acted like I should have known it and she rolls her eyes. She then brings the new bull before the Togo meal comes. I then tip 20% for the dinner and Togo so she really got a much higher percent tip and I say thank you very much, it was delicious, and she again rolls her eyes, says OK and walks away. She didn’t thank me for roughly 20% tip despite being rushed through dinner and not offering refills or anything. I then thank her and she says OK and storms off. She really needs an attitude check and definitely needs to learn how to be pleasant with customers. I was willing to look by everything but when I gave a more than generous tip for terrible service and all I get is an OK that’s what really frustrated me. Good food, wish there was more meat, but girl needs to be trained or not be in this line of work. It definitely ruined the experience for me and now unfortunate the establishment has a 2 star review...

This is today and an hour ago, Saturday August 16, 2025. We are visiting from other province. It was lunch time so we wanted to eat something heavy in our tummy. As asian, we want rice meals. Basil leaf asian seems to be a good place to go and very close to where we were, plus it has a good reviews. We ordered 7 meals: lemongrass chicken, four porkchop with rice, sesame chicken and spring rolls. The order taker said it is going to take 15 minutes. We decided to take it out and eat at the city park. I was pissed! Our order took 50 minutes…. First excuse was after 25 minutes - they are still grilling the porkchop. Second excuse was after 40 minutes - rice is not done yet…. Rice should always be available since it is part of their main dish in the menu. I knew that because I used to worked in food industry. What they offered us as a compliment? - an order of spring rolls. We should have just went to fast food chain like Edo Japan. Cheaper and faster… So disappointing!! I don’t usually give one star but their service was very bad. It might be just with our order but 15 minutes versus 50 minutes waiting...

I've been looking forward to eating here for a while now, but I have to admit I'm disappointed. I'm 90% vegan, and there were only three vegetarian/ vegan options on the entire menu...

I ordered the vegan salad rolls but was disappointed they only came w lettuce, carrots, and cucumber with noodles in the wrap. No tofu or other meat alternatives for protein. They were about a 3/10 overall. The Thai chili dip was very thick and the rolls fell apart when I tried to dip them.

Crispy Tofu (no description of what that is)

Yellow curry with Tofu

Hopefully they can find ways to make dishes with options for no fish sauce and w Tofu for protein please, so we vegetarians and vegans can enjoy Pad Thai (options for no egg) and curries and rice and noodles dishes. Many other restaurants offer these. Some even offer vegan broth for pho, but I understand that's a large change. The small change of sauces with no fish sauce and with Tofu for protein should be easy? Love the atmosphere and staff. Would like...