New York Fries Orchard Park — Restaurant in Kelowna

Disappointed with the amount of toppings on 4 different items on 2 different days. It was 2 loaded hot dogs and two different sizes of pulled pork poutine. The amount of pulled pork and chili was miniscule yet these toppings are expensive.

There were different people working on those different days so this is not a case of an employee mistake but rather a deliberate practice by management, presumably to short-sightedly reduce costs. Maybe they haven't heard that when you rip people off as matter of policy, they stop coming back.

I'm not going to write the email because I'm not interested in being compensated with a coupon or whatever. I want people to know what's going on in the hopes that the practice will change. I bet that even after saying this, they will respond by asking me to write an email.

Other than that the food is fresh and service is good, so if you make sure to only order the plain hot dogs or plain fries, you will avoid the skimp-out policy on premium toppings and get a...

Horrible. Bought 2 pulled pork poutines and it took 20 minutes to receive my meals. The fries were cold and limp, tasteless pork and the cheese wasn’t melted by the gravy. We had to throw it out after one bite being afraid there could be more issues with the quality. There were 4 people behind the counter - one cashier, one person playing on their phone and 2 cooks. Service was poor by not being greeted properly when walking up to order and they forgot to give me both poutines! I had to remind them after I paid and 20 minutes later, that I ordered 2 poutines! For nearly $20, what a rip off, just expensive garbage. It definitely has changed. Maybe new management? Or maybe I just don’t eat at the mall enough to know what is supposed to be good! I thought fries are the easiest meal, how can anyone - even a child - screw that up. Back in the day - it was so yummy. But now it’s the worst...

They have those new yellow cup that forms a lid to close. They always short change me by putting less pop that the line in the inside. Told me it was like a sippy cup when I asked for a straw and would not provide me with a straw. Also looked like they short changed me on the amount of fries. CAN YOU GET ANY CHEAPER?

OWNER'S RESPONSE IS: Response from the owner Please send us an email at guestservices@recipeunlimited.com with your reference #3259-0516-AB

Mister owner, that is not even an apology. And no, I am not interested in sending you emails, I want to be treated like a customer the next time I walk in , not feel like I am just a client you can take advantage of. Are you proud of the service your employees are giving? Or are you just interested in making money at the expense of proper...