Subway — Restaurant in Kelowna

I ordered from Subway. It was my first time ordering a rice bowl. I only wanted brown rice without any vegetables. I asked if I could get just the rice, even if I had to pay the same price as the regular rice bowl. But the Indian staff started talking to each other in their own language and laughing at me.

Then when I asked if they could just separate the vegetables because I didn’t want them mixed with the rice, they laughed again and spoke in their language. The last part was when I asked how many vegetables I could choose since it was my first time ordering. They said I could choose as many as I wanted, but they talked in their language again and laughed.

Because of their behavior, I no longer feel like eating at Subway. What they did was offensive, especially to a first-time customer. I really hope they can do something about staff like that. There were three Indian staff members talking in their language during and after I ordered; one of them was pregnant. Hopefully, this issue will...

I had an extremely disappointing experience at this location. My group of four had an hour and a half before our flight, and we decided to stop here since it was one of the only “fast” food options in the airport. There were only five people ahead of us in line, yet it took an hour and a half just to get a sandwich.

The employees were very unprofessional — they spoke only amongst themselves in their own language, laughed, and ignored customers rather than focusing on completing orders. When I politely asked if they could speed up, since we had a flight to catch, they continued chatting with each other instead of helping.

For an airport, where travelers are always on the go, this level of service is unacceptable. Something really needs to be done about the staffing, training, and efficiency at this location. I left completely unimpressed and frustrated, and I would not recommend...

Service was as fast as they could go given only two were working. They were very courteous and the sandwich was consistent for Subway. I was disappointed in the food handling practices. Gloves were never changed in over 20 sandwiches I watched get made in the long line and the person adding the veggies and sauces was also working the register in the same gloves, handling cards and helping with the card machine and then going right back to the veggies to put it on the next sandwich. She was very nice when I asked her to put a new set of gloves on but especially in an international airport, this was disappointing and inconsistent with other subways I go to. Consider training on proper hand washing, glove use, money handling and prevention of diarrheal diseases in...