The Placery Bistro and Bar — Restaurant in Kelowna

I visited this restaurant yesterday and had an excellent experience. The server was attentive and considerate, offering me a drink while I waited and asking if I needed utensils when I picked up my food. This positive experience brought me back today, but unfortunately, I had a completely different and disappointing experience.

Tonight’s service was very rude. The server didn’t greet me or provide a menu while I waited. After attending to all the other customers, he finally asked for my order. If you are busy with other customers, you can say do you mind to wait. When he asked me the order, he didn’t write it down. When he started entering it into the computer, he had to ask for my order again, which felt pointless.

After paying, he didn’t thank me, and he didn’t inform me how long I would need to wait. When my food was ready, he handed it to me with the lids open, leaving me to close them myself. He didn’t offer any cutlery this time either. The entire experience was very frustrating and ruined my night.

I hope the restaurant manager can address this issue and ensure better customer service...

The Placery, is a hidden GEM! I don’t normally stop into a hotel restaurant restaurant when staying as a guest, and even less likely to be a walk-in. Having driven past this Hyatt Place location a number of times, it never occurred to me to check out the restaurant. However, the menu posted for the Dine Around 2022 event caught my attention. With two choices for each course in this ‘prix fixe’, we were able to sample the flavours of every option. Every dish was wonder in flavour and presentation! Complements to the chef a master in his craft. Service was impeccable! Our server was knowledgeable about each dish, it’s inspiration, ingredients, and the source of some of the main ingredients. He is gracious, polite, and curated an experience of fine dining that could compete with 5-star establishments. Again, a wonderful experience from a fine kitchen and front end team. I will definitely return to take in this chef’s...

I started off by ordering cranberry juice but the juice could be better(tasted cheap with a strong after taste like it’s from a powder mix). That’s a 6/10 .

I ordered their most expensive lunch which was their double fry chicken . The presentation was very good but I didn’t appreciate the lightly fried garlic on the side . The Kimchi did not taste authentic .The chicken however you could taste it’s been out for long. Tasted like one you get from the frozen Korean chicken section it did not taste fresh. My appetiser was the only thing I enjoyed cut I feel like the restaurant was very cheap on spring rolls cutting them into half and turning 3 to 6 pieces. Of course the spring rolls were not freshly made they are from the frozen box.

I would say don’t waste your linen if you got an oven you can throw your own frozen foods from the store.

The staff was really friendly but yeah I enjoyed their service

I...