Wendy's — Restaurant in Kelowna

I have not eaten at Wendy's at all, until recently. Turns out it is good for low carb. I think I have been there about 6 times now and not once have they got my order right. If I ask for extra mayo, I get none. Extra pickles, I got one pickle. This last one I just got, I asked for extra mayo and mustard with no ketchup. I got no mayo and no mustard....just dry patties. Out of the 5 orders, I have only got mustard and mayo on one....yet I ask for it every time, extra mayo each time. Today is the first time I actually got extra pickles, even though I ask for it every time. I do not understand how they cannot get a simple order right. I don't even order at the the restaurant, I put it in online, so no excuse for not hearing correctly. The only reason I have given any stars, is because the food is tasty for low carb when you can get 3 patties with cheese and all the veggies you want for a reasonable price. Since I am getting the wrong order everytime, I am guessing this isn't an issue with one person but a systemic issue. I have not gone back to complain....but it is crazy ridiculous that I have not had one order right yet. There definitely needs to be some retraining or a different manager....I have no clue, I have never been to a place that got zero orders right with one person. I don't know how it is possible. On the plus side,...

I used drive thru at passed 11PM while am using their own app. In the app, you will see the food/drinks and prices. I ordered 4 items and it was priced $8.++ in the app but I was surprisingly charged at $14.97 at the window. At first, I heard the cashier guy told $8 something but when he handed the cc machine , i was billed higher. After 10 mins or so, I went back again to their drive thru to asked why I was charged higher and showed them the prices in the app. The manager talked, she kept on telling me the price "in their own app" wasn't correct at all. I kept on my ground to get my refund, she gave me a money bill of $5.25 instead of a proper refund through my cc. I felt, it was improperly resolved as if she wanted me to go away and her refund wasn't enough without proper computation. I know it's just a small difference but imagine if i wasnt there to complained. Every cents here in Canada is a really hard earned. Please do something about your pricing over the app against your tilt and please your management needs improvement on how to handle to this kind of situation.

I have no problem on the food and drinks...

I parked my car in the parking lot behind near the drive through there was a camera I saw but when I got out of my car and I stepped foot on the sidewalk of the wendys I slipped and fell and got my knees bruised and had cut on the cement! I was in severe pain but I got uo and got my phine which went quite far when I feel! I got inside slowly and I was asking to talk to the manager! I told them they really need to put salt on that area behind the building because I told them I had fallen! They didn't give a crap about that the lady seemed to be acting stupid and dumb! She's like where and not once did they ask if I need any attention or something! She then goes into the back and just stares at the back door outside I was so frustrated with her! There was a camera right outside and I am sure that caught the fall but not to ask the safety of the customers! I work in a customer service business and I would n3ver have treated a customer to who had fallen and gotten hurt! Horrible horrible!!!! Shame on...