McDonald's — Restaurant in Langford

Once again, another McDonald's that doesn't check the bags when packing. Once again missing food. And once again, questioned by staff as though we are lying about it missing. It's not a huge miss. Was only 6 piece chicken nuggets and they were still sitting in the bagging area, but we spend over 100.00 each time we go there as we have a large family, and we can only go as a treat once in a while. They even put the receipt on the bag. We check every time, and it's a 90% chance something is missing or the order is wrong. I realize our order is a large one. We've even ordered ahead to make it easier to prepare and still missing items. I got home to find out that we ordered and paid for a double quarter pound blt meal, yet it only had one patty but was in a double box. Please Please Please McDonald's do better. We are already stressed at the end of a long workday in town and looking forward to a long drive home to hungry children . Its a good thing we check or someone gets left out and it's 20 minutes to the closest mcdonalds. We shouldn't have to check orders in the drive thru, but when the order is wrong, we have to go in anyways, so there's no point in going thru the drive thru. No offers like years ago for a free meal or even a coffee when it happens . Where did your...

UPDATE: seems like common sense isn’t a thing when ordering fast food. This place is just going down hill, 2 time there and another terrible order. The sad part is management seems to think it’s our(the customers) fault for leaving the drive through with the order. Arriving home with 2 McGriddles that only had bread!!! The excuses the manger provide where creative, changing the narrative and eventually just saying yeah I will make you the right sandwiches now. Photo shows bread only( kids started eating it and finally asked why it was only bread).

Purchased a happy meal around 8:30 PM January 1st 2024, went home and my kid was eating happily until they drank the milk provided. Turns out the milk was bad, like curdled bad. I called the McDonald’s and got a oh unfortunately oh sorry, oh it is good until the 2nd, I had to state that January 2nd was 3 hours away. Their managers failed customers by allowing an expired product or one labeled to expire in less than 24hrs to be served. I was told someone would call me… For now I’m hoping my kid doesn’t end up with food poisoning. I wonder when as customers we can start doing what they do in the US and Sue and ensure these mistakes aren’t a...

I went through the drive through before work and the lady taking my order was also talking to a co-worker in the background about how she was tired that day. I ordered an ice cream, and paid for it. While I was waiting, I saw no one actually making my ice cream for a solid minute before the person standing awkwardly at the window went off to make it them-self. They then came back and told me it was runny, and instead of offering me a refund asked if they could pour it into a cup because it was too liquid to put in a cone. Which is really silly! who wants that? so I said fine, Ill take a hot chocolate or a refund. They made me pull to the side and wait for them to bring a hot chocolate out to my car. When I got to work, I opened the lid and it smelled off. One sip confirmed it- the hot chocolate tasted wrong, like the syrup was expired or something. When I poured it down the sink, there were huge chunky globs of dark syrup at the bottom. I wont be going back to this location, and should have simply asked for a refund. It is the responsibility of the staff to ensure that the machinery is working before...