Metropolitan Bar & Grill — Restaurant in Langford

As a family of 5 adults and 2 small children, we had Christmas Eve reservations for this restaurant with a pre made Christmas menu(soup, salad, entree & dessert). 3 of us ordered off the pre done menu, chicken fingers and fries for our toddler and 2 regular menu orders(one due to allergies). We stayed at the restaurant for a total of an hour and 45 minutes. Our waitress took our drink and menu choice orders promptly. One of our group members has a peanut allergy and gluten intolerances. He was unable to order from the Christmas menu due to inability of changes to the meal he wanted because eveything was “pre-made”. Which was fine, he ordered off the main menu something that could accommodate him. We then waited for the next hour and 45 minutes for the soup to come out. Our drinks were never refilled, water was requested and never arrived. Another table of 8 guests had been there 2 hours and had only received their soup. They ended up leaving as they could no longer stay. Another table left while we were there because of the time it was taking for food to come out. We were told over and over it was coming soon, they were understaffed in the kitchen and apologetic. We had requested fries for my toddler multiple times and they never came; a 2.5 year old should not have to wait that long to eat something. And we were patient and understanding to having staffing issues. HOWEVER, after we had sat down, a family table of four came in and sat down. The man seemed to be some sort of owner or hotel manager as he went into the kitchens and was directing the staff on what to do and where to go during his time there. Him and his family were served drinks, all four courses of their meal, refills, extra desserts within 45 minutes of their arrival and had a waiter exclusively to themselves constantly checking on them. All while the rest of the restaurants patrons with reservations were waiting hours for their food to come. We all started chatting amongst ourselves on the floor asking when they had arrived in comparison and had also received none of their food. This was an extremely disappointing experience, especially being Christmas Eve dinner. We ended up getting our soup at the hour 45 mark and the food was terrible. We left and were not made to pay for our fountain drinks or the 2 soups and 1 salad that made it to the table. But by this point it was 7:45 at night and we could not wait any longer...

I wouldn't go there unless you are staying at the attached hotel (as I am) and have no other dining options (as I did). The service was atrocious, the "young"ish girl who was supposed to serve me spent all of her time with a group of guys in suits. (Presumably trying to work some tips) rather than serving the rest of her tables. I watched my beer sit at the bar for 5 minutes (less than 10 feet from where I was sitting) before she finally brought it to me. Then she said I'll be right back to take your order. After 10 minutes of her hanging out with the suit guys I got mad, and said out loud I'd like my order taken TODAY. At which point the BARTENDER came and served me. She was the only thing about my experience here that I did not hate. She also came over and brought me my bill, (5 minutes after I told my server I'd like the bill). So if you MUST go here, sit at the bar and ignore the kids who serve here. The bartender was good. The food was good, but the servers were incompetent.

Edit: Came back a second time, the experience was better, service was better and as before the...

Came here for Mother’s Day dinner with my family and we honestly was surprised on how dead it was and also how horrible the menu is as well. Honestly really no good options here the prices are out of this world steak salad was 30$ and it was tiny and the salad was not even what was on the menu. The steak was done on a flat grill and you can taste the dirty oil from it no dressing could cover that awful taste. I had the ribs and the ribs were dry and very salty to the point that it burns your mouth. My brother tried them and spat it right out he ever could not take the salt. Sorry but the food was horrible not worth coming here for. Place is always dead the server was nice but that was it. This place has changed and has gone down hill. They even charges us 20$ for a kids spaghetti with no sauce nothing else. I was looking on the menu for a chicken Cesar salad and that was 28$ like really. You want the truth here it is. I will not come back or even recommend this place nor even eat here. I’m crossing this place...