Cafe Romy — Restaurant in Laval (administrative region)

Worst mistake. I pull up and notice they offer a latte with bailey’s, so I order that. The kid at the counter doesn’t know what Bailey’s is. Fine, not a big deal but already worrying. The other lady at the counter and the kid have to ask me twice if it’s a latte or a coffee (it’s a latte). I am then given what’s at best a coffee with milk and unrefrigerated Bailey’s, NO frothed milk, and no receipt. $16 for this in a regular mug is an absolute scam. I complain about it and i’m told that “this is how we do lattes here. What you’re asking for is a cappuccino” which it very much isn’t, followed by “well this is what my boss taught me!”. If your boss taught you to make this kind of coffee for their coffee shop, then you guys have big problems.

To top it all off, when I tell her she didn’t give me a receipt she scavenges in the TRASH and gives me a crumpled up dirty receipt.

Begging everyone to reconsider ever buying anything from this place. Worst experience of my life at a...

The good location for the indoor terrace, next to the shopping mall gardens, grants this three stars due to the nice seating area. Others have left many scathing bad reviews but I would love to see this place flourish to its potential, so here are some suggestions: the menu really needs more options for tea drinkers. Would also be nice to offer cold brew for easy to make rich tasting less acidic coffee. As for the pastries, they are like the cheapest past date thing you can find in a grocery store, so I suggest asking any pastry lovers with functioning taste buds to help develop that part of the menu using a little taste testing. There are lots of great local suppliers and you could probably attract a grateful fresh new clientèle if you stocked anything from Susie Sans Gluten...

Worst experience. Worst customer service. The owner guy or the guy at cash middle age man is so arrogant and angry at customers without any reason. He deserve 0 in customer service skills.I felt totally unwelcoming, unpleasant with his service. He looks at me; to be honest literally staring at me wanting me to just leave. His expressions were as if why did i even come to his cafe. why am i even buying his food. unclean tables, food poisoning probability 100% combined with this middle aged guy makes this place a total garbage and disgrace cafe. Totally disgusting experience from this middle aged guy at the counter. you should be thrown out of the food and hospitality...