HellCrust Pizza - Maple Ridge — Restaurant in Maple Ridge

Original review: Crust is bible thin and there was hardly any toppings (ham) on my Hawaiian pizza

edit: It was been a month since my last review, to which I had emailed and received a refund, new free pizza, free delivery, and an update that the recipe for pizza dough will be changed for future pizzas. For all of that I have changed my 1 star to 3 stars, I would have done 5 if customer service and communication was approved between office and staff at this location. Starting with delivery, I called and asked for my pizza to which they were unable to serve me as they had no delivery drivers available, and to call back another day to get my FREE pizza and FREE delivery.

So a couple days go by and I call. They said there was no delivery available since my pizza is free, that it would not make sense to them as they have to pay their drivers $7. I offered to pay delivery ($7). I was then told that for me to get delivery for my free pizza, I'd have to pay $20 (delivery is only for orders $20+). Which is more than the worth of free pizza. How does it make sense for them that I have to pay $20 when it costs them $7 and when its for a pizza that they were offering me.

After the call I emailed again, to which their response was that they have not informed the staff of my order (free pizza and delivery) and that they had asked me to order through email. Okay, so I check back all of the emails that were sent to me, this is what I got from them:

(this email quote was sent from them before my first call, hence why I called the first place)

" I have informed team, you can just directly call and place your order in advance, they won't charge you for that. Just give them your name". Not once had they asked for me to put my order through email. In the end I got my pizza and no there was no...

I hate leaving bad reviews.. but I read and go off of reviews alot of the time so ..might save someone some money. Maybe it's not the best thing to do all the time(going by reviews) because a handful of people said this is a must go to in maple ridge for pizza and has the best crust etc. However.... NOT our experience. It was absolutely terrible!.. We ordered 2 pizzas and large Cauliflower bites and fries . No joke, it tasted as if the bites and fries were made, and then frozen, and then reheated in a microwave. They were completely soggy when we picked them up (they were put in a sealed aluminum box with no holes) and they were VERY chewy. Could not eat them. The pizza was the thinnest dough I've ever seen and the crust was chewy and hard to pull apart ! They also didn't have a few toppings we wanted ☹.. very expensive to have to it all go to waste... Sad experience. Especially when we never order out. We also just moved to maple ridge so was really hoping to find a good spot. . Beyond...

I am being generous here with 2 stars. This is the 3rd time I've ordered from Hell Crust in the last month. The first order was awesome and possibly the best pizza I've ever had. The 2nd order was cold and I threw half of it out. I thought I'd give them the benefit of the doubt and another try. This was the absolute worst pizza I have had in many years! It was so cold and had no flavor compared to the first order. I don't know if the delivery fellow had 6 or 7 other deliveries on his way to my place or if he stopped for a nap. Either way, this pie is going straight into the garbage along with my $40. I detest re-heated pizza. We all know there is nothing better than a fresh pizza pie, straight out of the oven! I bought my microwave for popcorn and hot chocolate, not for a $40 pizza that just landed on my doorstep! Extremely...