Tim Hortons — Restaurant in Mill Woods

This Tim Hortons is the worst Tim Hortons I’ve ever been to. I ordered a large ice coffee yet it tasted like milk with ice and tons of sugar. It didn’t taste like coffee at all. When I came up to one of them, I believe her name is Iris (I was already at the front of the line) she ask who made the ice coffee and go to the one who made it. She seem like she didn’t want to deal with us considering it’s their fault for not knowing how to make the ice coffee right. My boyfriend and I also ordered two regular size chili and he got a full size bun while the other chili only got half. So my boyfriend complained and they claimed they ran out of bread, and thus gave us only a half, without even bothering to let us know or offering other options given that we were paying a full price for something that fell short. The customer service is atrocious and they have the nerve to give us attitude when the situation is purely the result of their incompetence, and quite frankly dishonesty. It doesn’t bother me that they ran out of white bread, what bothers me is that they would have me pay the full price for a half a bread, without letting me know me know about the situation or offering a discount or other option. Irish, the one who made the chilli, also had a very condescending attitude and irritated tone. If she didn’t want to deal with customers, then why is she even working there; she’s in the wrong line of work. I would put zero stars if I could but unfortunately one star is as low...

Very disappointed in the manager and staff rude and confusing always chatting instead of focusing on customer they only choose their own type I order multiple time online and had to go and wait for 20 minutes so I asked for refund then another day ordered mobile pickup and went to pick up only to be told after waiting for 15 minutes (my entire coffee break)that the give my order to someone else clearly that was a lie how can someone pick up order with the order number 🤔 but clearly they did not prepare it so leave me thinking I'm I being targeted FYI I'm Indian and today went there after placing a online order and was completely ignored by the manager and another staff who pretend that they didn't see me or heard me saying im here for mobile pickup then I had to tell the staff who was laughing not sure if it was me he was laughing at he was at the cash register that I'm here for mobile pickup. Will not be going back to this location FYI was a daily customer at this location for...

Co-workers were extremely rude. My mother was waiting for her order, 10 minutes later the worker claimed my mom had already gotten it. My mother tried explaining how she’s been waiting; And hasn’t moved since. Yet the worker kept on insisting that she was lying. They spoke to her as if she was incompetent or as if she was a child saying “you already get it, GO”. My mother then waited 15 for me to reach the mall and it wasn’t until then, that I suddenly received the order… After approaching the worker about it. Her coffee was cold as if it’s been sitting behind the counter for a while. My mother’s English is heavy accented as she’s an immigrant but she understands English perfectly well and they completely downplayed her intelligence and treated her with utter disrespect. This is completely unprofessional behavior to have in a work space and not Canadian...