The WORKS Craft Burgers & Beer — Restaurant in Milton

Another restaurant we were dying to check out. I was so hungry I didn't even take pictures for this review. Staff are very professional and courteous indeed - we were seated at a cozy bench beneath ceiling-mounted speakers cranking hideous rock 'n roll at a rather annoying volume: Rick Derringer's "Rock 'N Roll Hoochie Coo", Allman Brothers "Ramblin' Man", Lynyrd Skynyrd "Freebird", et al.? Okay, not the best of starts. We're presented menus that fold out into sizable chunks of real estate and cipherin' through all of this double-sided hamburger jargon without our reading glasses and on empty bellies (c'mon! Mac & Cheese or peanut butter on a burger? Elk Bambi burgers?) there were additional tip-in sheets for lunch specials! Staff are ever-so accommodating, you just end-up asking "What's your best traditional burger?" Too much to read, music too loud - sensory overload! I just want a good hamburger and fries, Easy Peasy - I don't want to read the Chilton manual to fix my dad's Mercury, know what I mean? The meal took a lengthy time to prepare although it was busy with many lunch patrons. The much anticipated meal arrives contained in these deep tinny trays suitable for animal feed, the fries were okay but the burger was rather bland - very "Ho-Hum" just like one of the menu selections on their "Gourmet Burgers". Ingredients were fresh. We had one of the bigger cheeseburgers (I forgot which one but it was in the "Gourmet Burgers" section of the menu) and fries each, my wife ordered an alcoholic beverage she never had before that was terrible (okay, her bad!) and I ordered a glass of water...and I'm glad I did 'cause the bill comes out to some $44.00 (!), we hand $52.00 in cash and keep the change to the courteous waiter paying for University studies and off we went wondering exactly what happened. Parking is a pain too - thank God for that mall down Main Street with the Shoppers Drug Mart. My wife enjoyed her meal, the alcoholic beverage not so much but she will return with her brother's family who like this place. I'm trying to be objective here - at least one of us rather enjoyed this visit. Hence a 3 out of 5 rating. $52.00 for two burgers & fries and a mixed drink!? What were the toppings on these burgers to justify the price - caviar and saffron? Free refills on pop and fries indeed, but I'd have to eat potatoes and drink Coca Cola 'til the end of next year to justify this expenditure. Better burgers at less cost are to be...

Horrible customer service from the owner himself (Bret) and the new management. I received my take out yesterday with specifics and came home with the wrong order and ingredients to the burger. There was cheese on a burger with bacon where I have a dairy allergy and I don’t eat pork, and did not ask for cheese. Another burger had tomatoes where I never asked for tomatoes. No banana hot peppers were added as requested. Fries were burnt. Buns were burnt. When I called in to indicate that I may have someone else’s order, the owner said he was going to give me a refund, shortly after he put me on hold on the phone, he then claims that he cannot give me a refund because his manager (Mel) said that I’ve called in before. I’ve indicated I’ve called in because once I found staples in my burger and the burger patty was raw. I even offered to show photos of what my order looked like and he refused. He said because I ordered it off the app, he cannot issue a refund. No idea what difference is the app vs ordering through a store. When I asked him why he was able to suggest offering me a refund before but yet changed his mind afterwards, he could not answer the question. He did not come up with a solution and basically left me with 2 burgers that I cannot have, in which I had to toss them out.

Please make sure to watch out for staples and raw patties in your burgers! I would not suggest order and eating from here, the owner is unprofessional and management is disorganized. Your food is burnt and nobody cares if you didn’t get the right order and whether if you have allergies. The Works is not like it was back in the days, the quality has plummeted significantly! I would not recommend, and even if you do end up going there, check your food so that you don’t end up making a trip to...

The food here is always drool worthy. I believe it's a wonderful option for a bunch of picky, indecisive, and prohibited eaters..from vegan to healthy choices etc... For burgers you can go wild with choices. Pick your bun (or no bun, wheat, or a mushroom cap), your meat (beef, veggie, grilled/crispy chicken, elk, turkey?, etc.) , toppings (egg, peanut butter, chips, assorted vegetables, around 30 sauces,etc..) , and side (also several choices including kraft dinner, broccoli, yam fries, poutine, etc) .. options are truly unlimited. The shakes are delicious and hard to finish with a meal unless you drink them first, the strawberry, cookies and cream, and Nutella are my faves... The poutines are massive portions when ordered as a meal. I know bacon lovers will enjoy the appetizer options and the bacon shake perhaps?... I always get the Malibu meltdown, It has like 4 different cheeses so, being a cheese addict doesn't help me there. The 3 stars are because of the service at the location, it's always hit or miss depending on who's working... I've gone here several times and gotten no help for 30 mins after sitting down, waiters asking one another, “Do you want to help them or do you? “, back and forth, and, over all just not been helped or recieved help for a while or orders sometimes... I've also had amazing help with staff I hadn't met before such as Rebecca! I was going to ban going here as several people and friends I know always say the service here is horrible and from my own experiences but, Rebecca and a gentleman in his late 40s? may have renewed my faith. Heads up the music is loud and boring, alternative rock classics that may make kids cringe on repeat lol. I love the bulb shakers, serving drinks in measuring cups, the overall cohesive theme...