Cagney's Steakhouse & Winebar — Restaurant in Mississauga

We originally were excited to go for dinner last night (Nov 9,2024) and based on the reviews were looking forward to a great experience. Lets start with the atmosphere, the live singer was fine at first, until later in the evening he encouraged people to dance (...there is no dance floor or space to dance as the space is extremely compact), then encouraged the 17 year olds having a birthday party to start singing....17 year olds belting out the song dancing queen was far from a good atmosphere.

The food- the mussels and French onion soup were mediocre, nothing special. The Octopus was well liked by the one member of our party. The wait for the mains was absolutely ridiculous, with the recent menu change it was clear there was a lot of disorganization. One person at our table ordered the fish of the day...when the meals should have been coming out the manager came over with the server to let him know that they had told us the wrong fish of the day and it was a different fish (this should have been told to us within a few minutes of placing our main entree orders). We were encouraged to place our main entree orders shortly after our apps, as they were busy which was fine but the timing just didn't add up. We were seated at 8:05 and did not get our mains till after 9:20. I had ordered the veal and was looking forwarded to it. The tomato sauce on the veal was very acidic and tastes as if it was straight from a can, the cheese on the veal could not save it. The pasta on the side was less then par and I ended up sending the whole dish back after about 4 bites as it left such a bad taste in my mouth. The server offered us a complimentary drink but at that point were were done. The one at person who ordered the fish couldn't finish it , the plate as a whole was lacking flavour and some of the vegetables on the side weren't cooked and the broccoli was cold and chewy. Another individual at our table ordered the steak (which was made well he said), but the béarnaise sauce tasted like it was from a jar or a can. The butter for the lobster tail arrived 30 minutes before the lobster, the candle to keep the butter "warm" went out before the lobster got to the table. The lobster tail he had ordered with it was not worth ordering as he could have made it at home. The other gentle ordered shrimp with his steak and they were cold. The meal as a whole was extremely disappointing.

The server clearly had too many tables to work and he did try hard. The restaurant though did not set the servers up for success by booking three large parties at the same time, as it left the restaurant very cramped and slammed the kitchen. We also felt that the three huge sparklers used for the birthday cake was unsafe as the space overcrowded.

Hopefully the restaurant can work out a better system to ensure their servers are set up for success, and not over book to prevent slamming the kitchen and creating a claustrophobic...

If I could give less than one star I would have. The only saving grace was the sweet and bubbly waitress that tried to make up for the poor food and service from other members of the staff. To start, the hostess had an impeccably rude attitude when asked whether we could be seated in the regular dining area instead of the bar. She proceeded to explain that our reservation specified high top; however, that request was never made on my end, and I conveyed the same to her. When she finally offered to move us to the dining room we declined, as we were made to feel as though we had made such an inconvenient request.

These high tops are extremely uncomfortable. There is not enough room for one to place both their coat and their purse. If there was a coat check, we were never offered one. These tables were not large enough for the platter that we ordered and we were asked if we’d be okay with smaller plates. I eventually asked to be moved to a booth, which was also met with hesitation even though this part of the restaurant was not at all busy.

When our platter came, not only were the steaks cooked improperly, but one of our side dishes was missing. The steaks were ordered medium, and both were cooked well done, dry, and chewy. The fries that came late arrived extra greasy and raw on the inside. Even a fast food restaurant has more enjoyable French fries. Nothing was appetizing, except for the rack of lamb.

At this point I knew the manager was made aware that we were not happy. You would think that he would have come on his own to check on our table but instead he walked past our table multiple times and went to others to ask how they were enjoying their meals, including the one immediately next to ours. It wasn’t until our bill was fully paid that he approached to ask what our grievances were.

Another smaller issue is that their open table menu prices do not reflect their actual prices. The discrepancy is approximately $10-$50 depending on the item.

In any event, although I had high hopes for what appears to be a Mississauga hidden gem, we won’t be back as it was both a waste of time and money. This place doesn’t deserve to have “steakhouse” in their name if that’s their...

Don’t go here if you have children, It is not a family restaurant. We went for a family dinner and I brought my two year-old daughter. They did have two options for kids to eat, which was plain pasta or chicken fingers and fries l, but when I went to take her to the washroom to change her diaper, there was no change table. After addressing it with the manager, his demeanour was extremely arrogant, making me feel like it was my problem that there was no change table in the bathroom as he listed other restaurants that didn’t have change tables instead of taking ownership for the situation. I ended up changing her on the bathroom sink where there was no place for her to go as she cried the whole time. After spending over $500 on dinner, it was extremely offputting to not have a safe clean space to change my child. The sad part is the managers reaction to this situation. He approached us very hostile and told me that I was complaining to the wrong person because the owners are the ones that make those decisions and his hands were tied. The renovations in this restaurant are extravagant and to not prioritize families, especially when you offer kids meals is horrible service. The food was expensive and the portions were small, but honestly, if it wasn’t for the change table situation, I would not have left a bad review about the food. I have worked in the hospitality industry for years, and I have never encountered this amount of disrespect and disregard for a mother that just wanted a place to change her baby. I’m honestly disgusted

In response to your response:

I have plenty of 5 star reviews because I give credit to where credit is due. Your excuse that the change table is not feasible is a joke because you are an upscale restaurant with a budget for design but not for basic human needs. My complaint is valid and my behaviour was nothing like you described. Take ownership for your managers poor response to a complaint that you were not there to witness. This response just proves your horrible customer service and makes you look even worse. Good luck with...