I hate to do this have Ive managed a restaurant for 7 years and know what happens at each level.

We called for a party of 20, ended up being 15 instead. We decided on moxies because of the consistency of their food, but in the situation that was not the case. When our server came over, I suggested taking the order in the way the bill would be split to not only make it easier for the bills when the time came but also keep a tab on who ordered what. A majority of the table was also anticipating the white chocolate brownie.

When the first set of friends ordered she told them she wouldnt be able to split their bills and that she would come back for their desert order. I’ve never heard of not being able to split a check, I mean what would happend if a customer opted to pay half their bill in cash and the other half in credit? Not to mention the first dessert that came out when she finally made her way for the other was missing utensils so we sat as the ice cream melted and brownie went cold as she was no where in sight to follow up, she didnt follow up in general as there were multiple questions, people who wanted additional drinks and items that were not prepared correctly that needed to be rectified. Not 1 table touch was done and infact it felt as though we were being intrusive by asking for anything. The calamari as always, was cooked to perfection. I think the kitchen and cooks are extremely strong. I dont think our server did a good job at communicating with them and Expo. Plates came out 2 at a time with waiting inbetween so by the time everyone had a plate 1/2 the table was done eating, and No it was not busy at all as we arrived after what would have been lunch.

I ordered the chicken madeira rigatoni, extra sauce, extra chicken and an extra baguette. After all these years of going to moxies. I have never paid $8 for extra chicken. At this point lets forget about the money. I had to ask for the extra chicken, sauce and the extra baguette then wait for it to come. My guess is she probably forgot which happens but what was not acceptable was the fact that almost every order had an issue/something missing. My bestfriend sat beside me and after noticing everyone had a plate but her she goes “what did you order again?” And after about 10 mins returned with her steak that was burnt on the outside and not cooked properly which led me to believe it was rushed as it did not look like my Moms steak even though they were both medium rare. There are so many things to talk about who who has time to read such a lengthy review.

Anyways, towards the end, the server did not come and ask about boxes, bills or desserts. As you can imagine, dessert sales are typically the lowest in any restaurant but I’ll put my manager hat aside for a minute for a customer who genuinely wanted dessert even after having a rough dining experience. After requesting my box, we waiting an additional 20-25 mins for bills because she was struggling to seperate them properly. She also did not take the time to inform the table of 18% grat and then mention how to bypass/ add additional amounts on top.

My usual moxies are square one or courtneypark. Im really disappointed to have shared this dining experience with my friends who visit canada often as I don’t believe it did the Brand well and left an experience that would make them want to revisit. It was also Odd to see that a manager did not come over and do a table touch as well. Maybe he was caught up, it happens and I totally understand.