Starbucks — Restaurant in Mississauga

I went kn may 21 I had bought 4 lemon loafs and two vanilla frappe with wip cream on top been going there for a while now always but this drink I was never once given cinnamon on my wip cream and when we asked her too take it off she flipped out on us in the drive threw yelling at my mother and my mother is sick I didnt appreciate the way she talked to her saying in her words now u are telling me how to do my job and she also replyed next time let us know of u domt wanting on well Sarah the lady in drive threw after saying that my mom says w cause me but I have never had cinnamon on it before and if I knew I would tell u guys not too but this is the first .. she was very rude she closed the window in our face my mom tried to get her attention again and after 3 mins she opened it and my mom asked her name I was so upset with the service whether or not u ask anyone can be allergic and I am so that's why we couldn't understand why she said they always put cinnamon on when this is been the first time ever ever I got cinnamon than she ended up changing it my ml asked her to she went and changed it alright she took of the whip cream half of it and put more whip cream my mom went to go try it and there was cinnamon still in it and I can see the powder from the cinnamon she is very luck and that is so wrong bec if I didnt spot that the second time I could of eneded up jn the hospital it's not a joke my was very stressed out so we didnt go back but head office will be hereing from us regarding this pls be careful bec Sarah doesn't have any customer service and she did t care to change the whole thing when that is bad anyone with a allergy it's very serious very disappoint ed if she is there I will never order...

I am writing to express my concern and disappointment over an incident I witnessed at your store involving a customer and one of your baristas, AG.

While visiting the store recently (Wednesday June 11th) with my husband and children, I witnessed AG politely ask a male customer to move his truck as it was causing an obstruction. Rather than responding respectfully, the customer became verbally abusive. He told her to "shut up" and "mind your business," and went so far as to call her a "B." He continued by stating, "You cannot tell me to move it, do your job and mind your business."

Despite the aggression, AG handled the situation with professionalism and grace. She remained calm and chose not to serve the customer due to his inappropriate and abusive behavior—a decision I fully support.

As a female customer, I was deeply offended by the man’s behavior. It was completely unacceptable and created an uncomfortable environment for everyone present, including my young children. I have been coming to this location regularly on Wednesdays while my daughter attends dance class nearby. It is usually a welcoming and positive space, and AG has consistently been one of the most friendly and polite baristas I’ve interacted with.

I hope this matter is taken seriously and that the safety and dignity of your employees—and customers—is prioritized. Thank you for maintaining a space where respect and...

I had the worst experience ever at this Starbucks location. I've frequently visited Starbucks for the past several years and have never come across such rude employee...until I visited this location. I was standing with a couple of my friends, next to our car in the parking lot. Due to my age, I was a bit tired so I leaned against the patio railing. In all my years..I've never seen anyone get attacked for doing such a simple thing. To my surprise, an employee at this location rushed out and yelled that I was "not welcome at his store!" I did not react in the moment, simply because I was shocked. Not only was I surprised that he would so aggressively yell at me (an older individual) while I was just standing with my friends but I was also shocked that this employee felt that my actions made him express that I am "not welcome at his store." In all my years, I have never come across such a bizarre, yet discriminatory encounter. Was it because of my old age or the fact that I am middle eastern and have an accent? Who knows. All I know is that I was just talking to my friends in front of a Starbucks I have attended many times and a Starbucks' employee started screaming at me. I was a regular customer at this location but I will never go back..who knows what this employee will yell about next? I sent a complaint to Starbucks customer service and they did not help me at all....