Popeyes Louisiana Kitchen — Restaurant in Mississauga

Sanjay, the manager. I have had customer service experiences of all kinds: Good, bad and ugly. But this guy makes ugly look desirable with his get-under-your-skin attitude.

Note: I have years of managerial customer service experience, so I am the last person to want to be a difficult customer.

Situation: I took my family including my baby neice to dine in, 2 hours before closing. On placing order, we were not told that lobby was closed to dine-in. There was a sticker of lobby closed towards the left section but the right was open and hence we sat. We almost started having our meal - then the staff Navpreet came in and abruptly asked us to vacate the table. Why? Because she don't want to clean the table after us. We politely asked her "Can we just finish in 10 minutes and leave it clean?" She said NO and defiantly gave her name to complain.

We thought of informing the manager before leaving. He made the already bad experience the absolutely worst! He thought he was some Hollywood hero defending the demeaning attitude of his staff against innocent customers who just wanted to decently dine-in. On top of all this, he agitated us to a point where we were about to lose it, offending the very last grain of our self-respect. Blaming, gaslighting, condescending us publicly (I'm the kind to let things go, but I could not get past this attitude).

THIS IS NOT HOW YOU TREAT ANYBODY. There are similar reviews even 9 months back. Shame on you Popeyes! This guy too defiantly asked us to take things to HQ with a smurk that displayed confidence he would not be penalized for whatever he did.

I'm trying my best to keep a decent picture in this review. Please I urge readers, drive an extra mile or two, find a better place. You deserve better than this - better than being disrespected after them getting our money. Sanjay, you better learn from these customer reviews for your own good that customers sustains your business, not...

I recently made and order for delivery. The women I spoke with couldn't even get an order right( 2 combos) i spent 10 mins to place an order which she confirmed that saying it will be 30 mins delivered. One hour later I get a phone call from the driver, telling me the food is on its way and he's leaving the store now. To which will add another 20 mins minimum for him to deliver. I've never in my whole dam life had delivery go past an an hour. I spoke with the manager (sania) to explain my frustration and I've never spoke with such a dull, low life person before. She gave no f* about the situation and had a simple answer of "sorry" this is worst customer service ever! I'm not an individual that rants on service as I'm very easy going. But this POS store with the staff that probbly hate their jobs ruined my experince with popeyes as a franchise. Not to mention my co worker who also had to wait. When I spoke to the manager for info to file a complaint about the service, she didn't even know her store # or anything. If that's the kind of leadership popeyes has I can defiantly say that service reflects it. I will never deal with this store as long as I breath and I hope they either shut down or hire new staff because it's defiantly not making there customers satisfied. If I can rate the store less then 1 I would but sadly even the worst people in life growing up still get a...

An utterly embarrassing and humiliating experience we ever had!! Location- 7080 Saint Barbard Blvd, Mississauga. Beware of this location guys!! The entire staff is a scam! Manager- Sanjay | Staff Navpreet was the one who asked us to leave! These arrogant people need to be taught basic discipline and customer-service on how to talk to customers. How can someone like Sanjay be made a manger? Shame on you Popeyes! We reached 2 hours prior to their closing and were not told on placing order that the lobby is closed. The staff asked us, a family of four including a child, to get up from where we sat and leave only because they didn’t want to clean the table after us. On telling this to the manager, he was even more rude, defensive and blatantly condescending. He spoke to us very disrespectfully to a point where we had to leave! All the said staff had a visibly defiant attitude and confidently asked us to escalate their names as if they were sure that they would not be corrected (maybe that is the privilege the management gives in treating their customers this way)!!

We all have worked customer service and know what difficult customers are so we are mindful to not be one. However this is the prime example of mistreating customers in such a way they will lose them forever. Families do not take your kids to this place for dine in. Take your...