Best Buy — Local services in Mississauga

Super disappointed with Best Buy... Expected so much from a multi national chain...

We recently ordered Dyson V10 Animal Stick Vaccum from Best Buy online and decided to do curbside pickup from this location. We didn't realize that we were doing a grave mistake at that time.

Nevertheless, we placed the order and waited for confirmation email to show up. After we got the confirmation email we went to the location for pick-up.

The Blue Shirt person came out and handed over the box. When I saw the condition of the box I requested if it can be replaced. (Pls see pics below).

The person said this is the last one they have.

Further, when I requested for the free cleaning kit as promised on the website. He said he cannot provide that. I then requested to speak with the store manager.

I told the person in Blue Shirt as well as the store manager that as per the website instructions I am supposed to receive the cleaning kit when I ask from them. This is because when we order the Dyson product with cleaning kit for curbside pickup, the website doesn't allow us to add anymore items to the order. Pls see the screenshot below confirming that when picking up we need to ask the store.

The store manager then explained that he couldn't do that since he would have to create a $0.01 transaction in his system. This not allowed as Peel is under lockdown and will attract severe penalty from the govt.

He suggested we either go to Oakville Best Buy to pick up the free cleaning kit or come back later after 30 days.

There was no document provided to me that would say that I will get free cleaning kit. Since the document provided by the store to me didn't say anything about that.

I also checked the website at that time again and found out that the store still has the same item in stock even though I was told that I am being given the last piece.

Now, I was the one with lot of confusion and sacred at the same time that will even get my free cleaning kit if I come back after 30 days.

In the end I decided to go to Oakville Best Buy which wasted a lot of time since there was a line up. The Appliances Manager was very helpful as he agreed to provide me the free cleaning kit right away. However, he was not ready to agree with me that the website doesn't allow to add the free cleaning kit when ordering curbside pickup.

However, I was able to return the product I got from this Heartland store and get a new product from Oakville store along with the free cleaning kit.

In the end, here are my last comments:

Best Buy must train their employees to review all the information provided on their website.

Best Buy must stop providing curbside pickup on all the stores in lockdown region for all such products where such kind of $0.01 transaction is required.

This store must tell Best Buy corporate to remove them from curbside pickup for such items as well.

Super disappointed in Best Buy and their customer service. I believe this has not happened just with me but many...

I recently had the misfortune of purchasing a dishwasher from BestBuy, and my experience has been nothing short of a nightmare. The delivery process, orchestrated by BestBuy in partnership with Metro Supply Chain Group, has left me with a damaged kitchen, endless frustration, and a complete lack of accountability from the company.

From the moment the dishwasher arrived at my doorstep, I sensed trouble. The delivery team, seemingly untrained and careless, managed to inflict significant damage to my kitchen during the installation process. Despite documenting the damages immediately through written complaints, verbal conversations, and a plethora of photographic evidence, my efforts to seek compensation for the destruction have been met with outright refusal from BestBuy.

Their customer service, which boasts unending hold times and a baffling lack of empathy, only added to the distress. Hours upon hours spent on the phone have yielded nothing but empty promises and a continuous runaround, leaving me feeling unheard and utterly frustrated.

To make matters worse, BestBuy decided to involve a company called Metro Supply Chain Group, presumably to handle the evidence and compensation process. However, it quickly became apparent that Metro Supply Chain Group was not interested in addressing my legitimate concerns. Instead, they fabricated evidence and provided fraudulent reasons to coerce me into billing my home insurance company to cover the damages.

This level of dishonesty and complete disregard for customer satisfaction is appalling. BestBuy, a company that claims to prioritize customer service, has proven to be nothing more than a corporate entity willing to sacrifice integrity for profit. The fact that they would employ a company like Metro Supply Chain Group, known for unethical practices, only further tarnishes their reputation.

In conclusion, my experience with BestBuy has been a complete disaster. From damaged property to a lack of accountability and the involvement of a dubious third party, this entire ordeal has left me questioning the ethics and values of BestBuy as a company. I strongly advise potential customers to think twice before trusting BestBuy with their purchases, as the aftermath of dealing with their customer service and delivery partners is a nightmare I wouldn't wish...

Well, after a long and painful customer service experience I will not be buying anything important from Best Buy ever again, and here is why I think you shouldn’t either:

On May 31st I placed an order for a baby crib and safety rail with an expected shipping date of June 10th. The safety rail promptly arrived on its own without the crib and I was charged but the crib status remained ‘in progress’. I called their customer service line and was told that it was unusual for it to have not left their warehouse yet and they escalated my case with the expectation that I would receive a call from them within 24-48 hours. This did not happen and a few days later I called to follow up. Again, the crib has not left their warehouse and I was told it would be escalated and receive a call within 3-5 days. I waited for a call and still…...NOTHING. So I call back a third time and I am given the same story-someone will call me back. Well fool me once, twice, but I was sick of hearing that they would call me back. I was told the crib is at a warehouse a short drive away and I offered to go pick it up myself but was told they do not allow customer pickups. I spoke with a supervisor who offered me 10% off (great, thank you) and expedited shipping once it does ship, and again I should expect a call back. Well my daughter has shown up before her crib or before even receiving a call back. I am now sitting on hold for the 5th time as I type this with the rep attempting to find someone for me to speak to and suggesting the call back option is my best option. Enough is enough. How many times can a company promise to call you and never follow up? How long can they hold my money? How many different stories can I be given? I will never be ordering anything important from Bestbuy again and neither should you. Escalated three times and three broken promises. If someone from Bestbuy could reach out to me and try to resolve this it would be greatly appreciated as this would be the first call I would...