Thai Express Restaurant Mississauga — Restaurant in Mississauga

This location seems to have been flakey over the last 6 months - asked clearly several times for extra chicken and was understood completely as I was charged accordingly, upon collecting the food I asked if it had extra chicken as I asked for and was reassured, what I actually got was a regular portion of chicken with extra veggies, extra rice, and not nearly enough sauce for the aforementioned rice mountain - terrible! I have come to this location occasionally for several years now, always taken care of before, this is a lack of pride in your work. Pretty sure the location got a new manager in the last year or something, current employees don’t particularly seem to care, I mean, how can you not notice there’s a regular portion of chicken? Two people dealt with my dish, one should have noticed . . .

When you’re paying $5 or $6 extra for extra chicken, this is unacceptable. It gets 2 stars because I appreciate how good it used to be . . .

UPDATE : Thanks, but no thanks - the time it’ll take to connect and work with customer service isn’t worth the price I paid for the meal. That being said I feel I was too harsh; 9 times out of 10 over the last 4 years the experience was excellent, just the last 3 times over about 6 months were pretty bad so I was frustrated. I still feel it’s unacceptable to not be able to count on food not being be as specific as I asked for several times for roughly $20, HOWEVER i understand everybody has it tough during covid, I mean fast food especially must be under strict supervision. Upgraded to 3 stars.

As a side note - all fast food is getting pretty bad in this way, so extra frustration motivating me here, and I didn’t mean to single-out anyone, at least Thai Express cares about their Google reviews...

My friend and I had been working all day and just wanted to grab and enjoy a meal together at the end of what was a very exhausting day. We decided we were in the mood for a good Pad Thai. We decided to visit this location. We both ended up spending $20 each for what was truly an abomination in the name of Pad Thai. I ordered the chicken and asked for extra chicken which was $3+. The extra was nowhere to be seen. The chicken that was there was chewy dry and rubbery. There were no veggies in my Pad Thai. It was just thick soggy noodles dunked in soy sauce and old chicken. My friend who is a devout vegan repeated her order 3 times she asked specifically for no egg no fish oil no tofu just vegetables except Brussels sprouts and onion. Apparently 3 times wasn’t clear enough because what we found out when we got home was that she had been given beef Pad Thai. We called them and drove all the back to get a veggie Pad Thai but not only did we drive 30kms unnecessarily but we also wasted 40 minutes getting the wrong order a second time, oh did I mention the cook stared at my friend and gave her attitude as if she had asked for her first born child? Anyways long story short if you’d like to throw away $20 on what truly is an embarrassment in the name of Thai food please do visit this location. Pad Thai? More like Pad overpriced goop dunked...

THIS PLACE DOES NOT KNOW HOW TO ABIDE BY IT'S CAPACITY RULES. With the whole pandemic, each store (that are allowed to be open) has capacity rules on how many customers can be inside. This store has the capacity limit of 4 customers. I came in there today with my mom to order our food and 3 other people came in. I advised the cashier about it and she said she would tell them when they came up to pay for their order and she never did. At this point, another person came into the store, making it 6 people! I told my mom to leave and wait outside just to help with the situation. The other 3 people that came in after us was still there. I ended up telling the worker, out loud for everyone to hear, that she should be following and enforcing her rules at this point and she said she understands but still didn't do anything about it. This is why there are still outbreaks when it comes to establishments that are open - because their employees aren't being strict enough and then, other restaurants are wondering why they have to close and can't operate. FOLLOW THE RULES, ENFORCE THEM ONTO YOUR CUSTOMERS AND KEEP PEOPLE SAFE. WHY ARE YOU OPEN IF YOU CAN'T ABIDE BY YOUR OWN SAFETY POLICY? YOUR EMPLOYEES AND CUSTOMERS...