Wok-A-Way Chinese Food & Wings — Restaurant in Mississauga

WOW. We were visiting from Buffalo, New York and just wanted to try some good Chinese food for one of our nights in (this was on November 10, 2018). Upon calling to place the order, the man over the telephone sounded extremely mad, almost as if we were a burden to him for even ordering their food. This of course was a red flag, but we figured to give it a chance as we have both had lengthy careers in customer service and know some people have "off nights". Not only was our order about 40 minutes later than the time he had given us, but as we stood waiting in the small store for about 30 minutes, the man was clearly extremely upset about something. He was extremely rude with customers on the phone and in the store, he was slamming down phones, and swearing using the F-word in front of us. Extremely unprofessional and disappointing customer service. Especially with being a woman of faith, I really didn't appreciate hearing such obscenities whilst waiting for my food. We understand people have bad nights, but I would implore you to not take it out on your customers, the ones who put the money in your pocket....

First of all the only reason im putting a 1 star rating is because I can't find how to comment on this without rating it.

I made my order 6:46pm this evening. I was told due to high demand that my order would take a little over a hour to get to me. Which was fine.

After 1 hour and 40mins of waiting. I called back at 8:26pm to inquire about my order. I was told that their driver came and left because he could get ahold of me. Which i find impossible because I gave them my number to contact me on when they arrived. I have voicemail on my phone and i was told that when the driver called the phone it just kept ringing. That's funny... I was really hungry and really wanted what I ordered, so I asked when the driver could return. I was told 20mins. I waited outside for 40mins, because I really wanted what I had ordered. Nobody showed up.

I called back numerous times and my calls continued to ring to their answering machine.

I should have gone with Wok to Go to begin with. With 40 mins until closing they were able to take my order and promise delivery within 45mins. And my order...

Better than Mandarin! We ordered here a few weeks ago, and were amazed by how good the food was. Made the mistake of ordering from the Mandarin on Christmas Eve. The food was cold and tasteless, and their chicken balls were all batter and very doughy. We decided to order again from Wok A Way on New Years eve, knowing it was one of the busiest days of the year for them. The kitchen was an half hour behind, which they called to tell us. We got another call saying they are another half an hour behind. We knew it would be a long wait, and it was worth it. They were so inundated with orders, it's understandable. They had to turn away 50 order.....which obviously tells you, they are a great place. We used to order here when it was East China. Didn't think anything was there when they closed down, but so glad Wok A Way is there now. Chicken balls are by far the best we've ever had. The batter is amazing, and chicken portion is great. Will definitely be ordering all the...