Café Éclair — Restaurant in Montreal

I was not impressed by the barista’s professional service. I waited in line patiently where there was just one client waiting for their order and after that client was served, the barista did not bother to take my order right away and instead took the order of a client that was already sitting and had already ordered. He ordered another coffee and was rushing to leave but I found that to be quite rude and inconsiderate as if he was VIP. She served him his coffee right away and when she ordered for me, she did not even say hi. I had to say it. Then, after a while when I received my order, I wanted to complete some homework for my college course but the barista kept the door wide open in the middle of November on a rainy day and I told her only after 15 minutes that I was cold and asked her why she kept the door open. She explained her reasoning that she would be too hot working if the door was closed. I asked if they had AC and she told me she did not want to turn it on. My logic was why make your clients freeze and lose business when she can turn the AC on or wear short sleeves and not make the entire room freeze as it is in fact a cafe that is supposed to be cozy and warm and MTL when winters get cold. I was wondering if she would have kept the door open during freezing cold winter. I was not happy that she did not accommodate to the client and only...

I did not know this was a serious coffee shop for real coffee drinkers. It was cold, I wanted something warm, and this cafe was across the street. I have learned words I did not know existed

But, I am pleasantly surprised! Very cool place. I’m a little too socially anxious for a wrap around bar in a cafe, but I have never seen the concept before, and I thought it was pretty interesting

Chai latte was nice and spicy how I like it, without being overpowering. I got mine with some simple syrup (I’m a fake coffee drinker sorry y’all) and it was tasty. One of the best I’ve had if I’m being honest (they’re pretty much all I order… I’ve had many). So I decided to try their matcha and it was actually good??! I say this with shock bc I usually find that matcha tastes like grass… this one was yummy though. I’m beginning to understand the matcha hype.

Staff are kind people too. It seems like they actually like their job, which says something about management. Customer service is stressful! They clearly knew a lot about coffee. I heard them using several very important serious sounding words. The coffee people nodded sagely. Be sure to arrive early if you...

This is the spot for quiet chats, slow delicious coffee, and intimate experiences with the baristas. It's the spot I repeatedly recommend to friends and family.

Came here after a funeral on my first visit: Jair, the head barista, thoughtfully and patiently prepared me and my partner several coffees. The comfort and ease of his work and presence was so welcoming at that time. I've been coming back since for the past 3 years and have always had gentle, attentioned service from all staff members.

If you are looking for a quick in'n'out drink, this is not quite the place for that nor is it the philosophy of the café, but if you are looking for a pause, an escape, and an intimate conversation around coffee, it's worth the wait 100%

Remember that those serving us coffee are doing the best that they can do and when we as clients allow the patience for good service and drink, we find ourselves returning again and again until the café becomes our...