Mamie Clafoutis Van Horne — Restaurant in Montreal

Rude and cold service. I’m so disappointed …let me explain why:

I called Saturday August 24th at 1:20 saying i’d like to order a cake. The girl (spoke french from France) asks: “okay what cake do you want?”, and i said “Which ones do you have? How does it work?”. This girl LAUGHS in a sarcastic way and says “weeeeell…. all our cakes are on our website”. I paused for a moment and said “oh okay, I was just asking because sometimes the cakes on the website are not always the cakes that are actually there in the store. It’s not always updated so I preferred asking you directly…...”

She proceeds to say: “okk what cake do you want on the website?”

And I simply said: “i’ll go somewhere else because I don’t appreciate you laughing at my question…”

She didn’t even apologize after I shared that with her…she just said: “okay! Bonne journée!!” in a cold way And hung up right away.

I am shook…So rude and so passive aggressive for no reason, instead of simply serving a customer politely with kindness. Laughing at my question was not necessary at all.

What a shame to witness such cold customer service. How can an employee act this way, in THIS economy where every sale and customer is important for the business?

I was excited to buy a cake from there…but being laughed at really left me feeling so confused and hurt. I hope this employee will learn from our exchange and be more professional in her future exchanges with customers. Wishing...

I have been to st.Denis and Atwater ones too . so far , van Horne location store is the worst to visit. The person who was working was very rude (I went on a weekday around 5 pm )… the place was not all crowded and they didn’t have what I wanted . Since I moved to this place recently I asked if I come at a different time would I get that item . She had no patience to answer it she shouted ” you buy what you see , look what is here buy and go “ I felt really embarrassed. She didn’t seem to care and then since they were out of most of the stuff I got something and while billing she just threw the food on the counter I had to use the card without pay-pass that day so it took time and she didn’t have enough patience to let me do that . she took another customer when I was still paying . I felt as though they wanted me out of the store .. it was not like the store was crowded. I saw people before me ordering and paying and taking more than enough time . She just wanted to get rid of me and I don’t know what I did to her . I even paid tips after all this embarrassment. I would never come back to the store again . I will go to other locations even though it’s far but will never come back to...

Lovely atmosphere and wonderful staff! When I went there then there was a long line behind the door till street corner... and with a good reason. Everything in this place looked so good, when I took my first bite from the Bostock then I couldn’t believe that something so simple looking could taste that amazing. Soft from the inside, little crumbles on the outside. It had raspberries and I think marzipan or something that reminded the flavor. The Oh Mon Dieu! Was great as well, a lot of chocolate:) Sweet but not too sweet. I was quite happy with the Americano as well, usually I like to have an Espresso Allongé but I really enjoyed the Americano they have. I absolutely love this place and will definitely go back for...