Pinocchio Cafè — Restaurant in Montreal

Went for the first time last Friday and ordered an Affogato. I was asked by the server with short reddish hair if i wanted one or two shots of espresso which I'm normally not asked in other cafes. She then got a tub of ice cream from the freezer and added 2 shots of warm espresso and the ice cream just floated in it! When i asked them to add hot espresso, she tried to argue that it's meant to be that way! Thankfully the guy who was there was helpful and tried to rectify it but again added one shot of warm espresso and i asked him to add another hot shot. Staff need to be trained on how to make a proper Affogato as it was really not worth all this trouble. He was, however, nice enough to offer me a cookie as well. The cafe itself was nice with nice...

Food is mediocre at best, coffee is ok. Service is just terrible, the person at the till and the 'barista' don't communicate properly. Because of this, the barista (who has a terrible attitude) messes up orders CONSTANTLY and fails to admit it's their fault. Not even an apology. Tipping is off the table, obviously.

UPDATE: An ex employee of the café contacted me via another network to let me know they were fired because of my review (I highly doubt it was my fault at all). I didn't answer their messages. This is very unprofessional of them (no wonder they got fired) and I'd like to ask the establishment to contact them and demand to never...

Absolutely amazing place. Definitely among the top cafes to visit in Montreal. We ordered a coffee, chai latte, croissant muffin, a lucignolo sandwich and a Gideon sandwich. Loved everything. The staff is nice and friendly. It’s a tight space but plenty of tables. The interiors is what you’ll fall in love with. Besides the Pinocchio theme, there’s this wall full of photographs of people celebrating special occasions in the cafe which gives a very human touch to the place. Parking can be a challenge around but we were lucky to find one right next to the cafe as one car was moving out. Definitely...