Restaurant I Am Pho (Cote des neiges) — Restaurant in Montreal

If I could give zero, I would! The customer service was terrible. When my boyfriend, my friend, and I arrived, there were three available tables for two, but since we were three, the waiter told us they couldn't accommodate us. We politely suggested combining two tables and we even offered we can use one table and just add one chair, but they said they wouldn’t want that. He said, we have to wait that the table of 4 is available. And he really insisted it wasn't allowed. He told us to wait for others to finish, but it didn’t seem like others would be done anytime soon, so we decided to leave. I’ve never encountered a restaurant that wouldn’t accommodate a party of three when there are 3 tables available and not reserved. We were hungry and ended up going to a different restaurant. I was really looking forward to trying their Vietnamese food for the first time, but because of the poor service, that never happened. I can’t comment on the food, but I will definitely not be returning! Rude waiter! Dont know his name but he is a bit old. There is a guy wearing yellow shirt, dont know if he is the owner, who didn’t also try to accommodate. Didn’t regret eating here since it is also a bit...

My goal moving to mtl was to find a good pho restaurant. I walked by this place and was immediately attracted by the smell. So we stopped to order take out. We ended up ordering 2 vegetarian pho, 2 vegetable spring rolls and fresh spring rolls. The food is not fresh. The spring rolls are pre made. I can get by that but when I took a bite out of one, I instantly realized there was shrimp in it and the lettuce in it was black (spoiled, rotten)…Opened the second box for the other rolls and there was no rolls just braised meat… I was pretty disappointed. I figured ok mistakes happen. I took a bite out of my pho and I honestly never had such boring and blan pho in my life. My son, my spouse and myself threw away our dinner and ordered elsewhere. I’m not a fan on wasting food and this is the small amount of times I’ve ever wasted food from a restaurant but The food was just not good. Will never...

This is a failure. There is no other way to say it. Sometimes I dine here, I was always pleased with the delicious food and cozy atmosphere. But today, communication with the waitress simply negated everything positive that this place has. I turned to her with a request, in return, without even listening, she turned around and left. I had to follow her, but when I started talking, she began to jabber at the same time as me and threaten to cancel my order. I asked if there was an owner of the establishment, she answered “no”. I asked when I could catch him, and she answered “never.” I asked what your name was, and she answered “I don’t know” 😆. Totally inadequate behaviour. I had to leave otherwise she would definitely have spat in the soup😁 Question for the owners: why cook delicious food and at the same time hire staff with whom communication...