Tim Hortons — Restaurant in New Brunswick

Worst experience at a Tims in years! Service is horrible. Waited my turn in line and when I get to the desk to order the girl just stares at me when I spoke english. Didn't even say 'excusez' or even speak in french. I speak some french too. Then she proceeds to have a conversation with another employee who had his back to the customers the entire time. He didn't even acknowledge me or that she was with a customer. They both walk away without taking my order and now start taking orders at the other cash. Now I wait in line again and then the same girl suddenly trys to take my order again and again walks away when I spoke english. She drags another english speaking employee to the desk and he takes the order. They don't have chicken noodle soup...isnt that an everyday item? Now the same girl takes my money and gives me back more than half as change. I feel bad since she obviously is so new she can't even count canadian money. She gets yet another person to help understand the issue and this one can't even subtract 27 from 40 and gets paper and a pencil out to dothe math. Not one ever apologized or even acknowledged the situation, or said thank you or that they were sorry for the wait! And when we left that employee still had his back to the...

I recently visited this Tim Hortons and was shocked by the behavior of the manager on duty. While waiting for my order, I watched the manager yelling at staff, barking orders like “get me this, get me that,” nonstop. The poor young employee looked completely overwhelmed and unsure what to do.

When confronted, the manager claimed, “This is just how I talk.” That’s not acceptable. Leadership means setting a good example — not intimidating or belittling your team. No employee deserves to be treated with such disrespect in front of customers or ever.

It was honestly appalling to witness, and it left a terrible impression of the store. Tim Hortons should take immediate action — no one in a leadership position should behave this way. The manager’s conduct was unprofessional and she should be held accountable...

Can’t seem to make a good iced coffee. Very watered down. They replaced it and then asked if I wanted them to make a third because it was still terrible… from the same batch!!! They don’t seem to be able to make it right. Not enough sugar, too much sugar, watered down… such a simple order with simple ingredients that clearly the staff need to retrained on. Also… why are the Timmie’s in this town only taking one order at a time in the Drive Thru? Speaker to window.. 1 order. I waited at the speaker being told “one moment, please” when there was literally no one in front of me. Managers need to stop worrying about their bonus’ because of their drive thru times and actually serve the...