Pizza Pizza — Restaurant in Niagara Falls

Never order from this location again. I went to Niagara Falls with a buddy and family and we ordered from this location to have it delivered to our hotel. We placed our order Saturday September 2nd 2023 at 10:45 and said ETA 11:45 or it’s free. We left specific instructions for the driver and a specific number for the driver to call upon arrival. The driver by the name of SUKHVINDER SINGH failed to follow those directions. The app kept changing ETA arrival time increasing time. We were in our hotel room so we sent one family member down to the lobby that we provided the number off. They waited for 25 minutes so we told them to come back up to the room until the driver calls. The driver SUKHVINDER SINGH then calls and says he’s in the lobby he was about to give our food the some one else when my family member finally met the driver he was super rude and disrespectful. We drove 4 hours to Niagara Falls and to experience this. And to top it off the food was cold and we had to reheat it.

Thanks to the driver SUKHVINDER SINGH We didn’t even enjoy our food as it didn’t taste the same as fresh hot pizza perfectly delivered on time with a professional diver

If we visit Niagara Falls again we will avoid pizza pizza on Lundy’s lane or jus specifically ask for a different driver other then SUKHVINDER SINGH as he was very slow and very rude and disrespectful

If anyone orders from this pizza pizza be sure not to ask who’s delivering your order. Make sure it’s a driver who knows what they are doing and not a driver we had...

My wife ordered from this location at 12:25am this evening. We ordered a small cheese pizza, 1lb of wings hot and honey garlic mixed and 2 creamy garlic sauces. We made sure we ordered extra honey garlic sauces since they don't offer any additional charges for wing sauce. Skip picked our order up at 12:40am and we did ot receive it until 1:30am. (We live 10 min away in bad traffic) once we received the food cold. It had no cheese on the pizza. The wings were cold but sauced with just hot. (No honey garlic anywhere) and no garlic sauces on the side. (IT GETS BETTER) once we contacted skip. They were happy to help woth the delivery costs and mishap. Then we contacted thos location. The only thing there rep would do is blame it on skip. (Skip doesn't put cheese on a pizza) pizza pizza refused to speak to me, then they told me to take any issues up with skip as they didn't make our order. Then deleted our chat where we could not longer ask then about the sauces we paid for and did not receive. WORST EXPERIENCE EVER. and my sister owns 2 of these franchises. DONT EVER EVER ORDER FROM THIS LOCATION. PLEASE OR I PROMISE YOU WILL BE UPSET WITH MINIMUM 1 PART OF YOUR ORDER OR EXPERIENCE.

Thanks for your time everyone other then the rude reps that will...

We visited this location on 29Aug 2024 and ordered a large pizza at 6.52 pm. Upon ordering I was informed it will be 20 minutes to be ready. Since we had to drive back to Toronto and were in a bit of rush 20 minutes seemed reasonable. While I was waiting patiently inside the store I noticed that people who ordered after me were served ahead of me. When asked the front reception guy about order status he said ‘it’s busy and just wait’. While waiting I could see one guy on the phone behind the oven. There seemed no urgency on their part and seemed to be working at their own pace. My order was ready at 7.30 pm (38 minutes) and when I questioned him about the delay he confronted and said it’s 7.19 pm (vs 7.30 real time) and your order is on time. He said plan lie in front of another customer who I asked to confirm the time. I said you can’t take ~40 minutes to make a pizza and I asked for his name. Instead he sends another guy ( Davinder his name if I recall correctly) who gave us the drinks. Totally ridiculous behaviour by the front desk staff Since we were in rush, I chose to call the head office to make them aware and file a complaint. Don’t waste your time at this location, instead go to other pizza places next door.There is no courtesy or politeness in...