Advance Inn — Hotel in Niagara Falls

Came to Niagara for the weekend. Booked rooms on a reservation website not realizing this place is basically a crack shack.||||But we were planning on making the best of it! Guy at check-in was really nice. We get our key to room 11, and bring our stuff in. As soon as I get in, I hear the toilet tank trying to fill itself with water. For whatever reason, it’s not working, you can’t even flush.||||I tell the guy at the counter, he says he can switch me rooms. Cool. No harm, no foul.||||We are then switched to Room 5, on the main floor of the hotel.||||We bring our stuff in quickly and head out. We had Fort Erie and Fort George ghost tours, so we didn’t get back till closer to 1am.||||I take a shower, and realize there’s only 1 towel in a room with 2 queens. On top of that, the bathtub has black gunk I literally had to scratch off with my nail and a bunch of pubes. Clearly not washed or even rinsed.||||But still, I give the benefit of the doubt.||||I go to the office to request the wifi password and towels. The office is locked, but whoever is on shift is in his car driving away. He stops and tells me he’ll bring me my towel and the wifi password in 10 mins.||||25 minutes go by, we’re approaching 2 am. I have to go back to the office, and ring the doorbell at the office. No one is answering. I call the phone number, he answers right away and says he’ll get me another towel.||||This man searches the entire hotel, and somehow can’t find a single towel. And he’s checking other rooms and everything.||||Bear in mind, whenever he opens this office door, there are sketch druggie-looking people coming in and out or the back room and waiting on the streets. It’s SHADY AF.||||During this time, my boyfriend in the room feels a breeze. He checks the window and sees the lock is completely broken and the screen is half-torn out. Someone can literally slide the window open from the outside and get in.||||At this point, we’re like yeah, no. And the guy agrees to give us a refund using money of out the safe. When my boyfriend gets in the office, the guy says “oh no, you need to call the booking website.”||||Okay, fine. Whatever; fair. We then drive around at 2 am trying to find somewhere else to stay (Shout-out to the dude at A1 Inn who hooked us up).||||I get everything settled with the reservation company, and they say they need to confirm the refund with the hotel.||||The next morning I get a call saying the Advance Inn is only going to refund 1 night. I’m like “hell nah.” That’s not what the guy agreed. I already had to go spend money and find another hotel BECAUSE he said he’d give me a refund because the place is atrocious.||||We go back the Advance Inn, and I tell the chick I want my refund. The guy yesterday said I’d get one, and she needs to call him and confirm. She refuses, basically tells me since my boyfriend laid in the bed, the room was used. And basically sucks to be you.||||She walks out of the office to (I assume), check the room. I show her all the crap, the broken window, etc. But nope! Someone laid in the dirty bed, so oh well, I guess.||||She goes back to the office. I follow. And this lady tries to shut the door on my face and says she’s calling the cops because asking asking her for a refund “scares” her. Which is honestly wild, considering she’s consistently surrounded by literal crackheads, but the 5’3 blonde woman asking for a refund is what terrifies her. 😂||||My boyfriend and I were gonna wait for the cops, but realized a)it’s not like they were gonna make them give us a refund, and b) I don’t wanna spend the rest of my vacation arguing with people who aren’t all there.||||For what it’s worth, the guys were really nice. If the chick is terrified enough by a refund request to call the cops, I highly suggest she find a new line of work. Cause sis, this ain’t it.||||Long story short - do not go to this place. Do not give them the benefit of the doubt like I did. This is the worst hotel I’ve ever experienced, and I’m currently working to get the charges reversed by my credit card company.||||Stay woke, folks. Advance...

Came to Niagara for the weekend. Booked rooms on a reservation website not realizing this place is basically a crack shack.||||But we were planning on making the best of it! Guy at check-in was really nice. We get our key to room 11, and bring our stuff in. As soon as I get in, I hear the toilet tank trying to fill itself with water. For whatever reason, it’s not working, you can’t even flush.||||I tell the guy at the counter, he says he can switch me rooms. Cool. No harm, no foul.||||We are then switched to Room 5, on the main floor of the hotel.||||We bring our stuff in quickly and head out. We had Fort Erie and Fort George ghost tours, so we didn’t get back till closer to 1am.||||I take a shower, and realize there’s only 1 towel in a room with 2 queens. On top of that, the bathtub has black gunk I literally had to scratch off with my nail and a bunch of pubes. Clearly not washed or even rinsed.||||But still, I give the benefit of the doubt.||||I go to the office to request the wifi password and towels. The office is locked, but whoever is on shift is in his car driving away. He stops and tells me he’ll bring me my towel and the wifi password in 10 mins.||||25 minutes go by, we’re approaching 2 am. I have to go back to the office, and ring the doorbell at the office. No one is answering. I call the phone number, he answers right away and says he’ll get me another towel.||||This man searches the entire hotel, and somehow can’t find a single towel. And he’s checking other rooms and everything.||||Bear in mind, whenever he opens this office door, there are sketch druggie-looking people coming in and out or the back room and waiting on the streets. It’s SHADY AF.||||During this time, my boyfriend in the room feels a breeze. He checks the window and sees the lock is completely broken and the screen is half-torn out. Someone can literally slide the window open from the outside and get in.||||At this point, we’re like yeah, no. And the guy agrees to give us a refund using money of out the safe. When my boyfriend gets in the office, the guy says “oh no, you need to call the booking website.”||||Okay, fine. Whatever; fair. We then drive around at 2 am trying to find somewhere else to stay (Shout-out to the dude at A1 Inn who hooked us up).||||I get everything settled with the reservation company, and they say they need to confirm the refund with the hotel.||||The next morning I get a call saying the Advance Inn is only going to refund 1 night. I’m like “hell nah.” That’s not what the guy agreed. I already had to go spend money and find another hotel BECAUSE he said he’d give me a refund because the place is atrocious.||||We go back the Advance Inn, and I tell the chick I want my refund. The guy yesterday said I’d get one, and she needs to call him and confirm. She refuses, basically tells me since my boyfriend laid in the bed, the room was used. And basically sucks to be you.||||She walks out of the office to (I assume), check the room. I show her all the crap, the broken window, etc. But nope! Someone laid in the dirty bed, so oh well, I guess.||||She goes back to the office. I follow. And this lady tries to shut the door on my face and says she’s calling the cops because asking asking her for a refund “scares” her. Which is honestly wild, considering she’s consistently surrounded by literal crackheads, but the 5’3 blonde woman asking for a refund is what terrifies her. 😂||||My boyfriend and I were gonna wait for the cops, but realized a)it’s not like they were gonna make them give us a refund, and b) I don’t wanna spend the rest of my vacation arguing with people who aren’t all there.||||For what it’s worth, the guys were really nice. If the chick is terrified enough by a refund request to call the cops, I highly suggest she find a new line of work. Cause sis, this ain’t it.||||Long story short - do not go to this place. Do not give them the benefit of the doubt like I did. This is the worst hotel I’ve ever experienced, and I’m currently working to get the charges reversed by my credit card company.||||Stay woke, folks. Advance...

I am curious to see how the owner will respond to my review as he seems to have a strong track record of tearing down every negative comment, even swearing at customers and making racist commentary (see for yourself). I think his responses let the customer service here speak for itself.||||The basics. You get what you pay for here. A room for 50$ gets you the basics of what you need. The bed was clean, the room not so much, but definitely liveable for a night and equipped. There was a party upstairs and the walls were quite thin, but again for the price, you could tolerate it. We spent a few hours here watching tv to drown out the noise and it was fine.||||For starters, we booked via Hotels.com. They did not plow the parking lot so there was nowhere to park really, limited space. They blamed it on the busyness, but as you’ll see, we checked into another hotel same night and their parking lots were plowed just fine. Oh well. When we checked in, the woman took our deposit and walked me to my room. She looked back and waved at my friend and my dog who were by the car. We spent the next few hours just watching TV. ||||As we are about to go to sleep at 10, I go outside to walk my dog. On my way back, just as Im about to enter my room, the man (manager who presumably leaves the commentary here) promptly ran out of his office, screaming that we violated his “no pets” policy and we must leave ASAP. I was flabbergasted, given that as you can see per the screenshots, he marked the Inn as pet friendly and even reflected a specific deposit (which he later said was for service animals, but that is unlawful and inaccurate and again, not what he advertised ). He came out extremely hostile and kept screaming that we were bad people who don’t follow rules. I told him I will promptly leave, no issue, but it is just not right that they’ve advertised it as pet friendly and I would like a refund and my deposit. He told me I was wrong and I made a mistake, meanwhile I show him the evidence. He screams so loud that other guests start coming out in horror, refusing to return my deposit.||||We packed our things in a hurry while the grandfather (maybe) watched us like a hawk. I went to the office to return my key and get my deposit back. He kept withholding it, yelling about “our” mistake, and telling me I should wait. And wait. Then he pulled out, from his drawer, a print of a photo of a “no pets” sign, that was conveniently in his drawer but not posted anywhere around the Inn, the office/lobby, the room, etc. and especially not on the website, but rather contrary to the advertising. Their own website does not even say “no pets”, as being a dog mom I am cautious to triple check for that. Though, I reckon after tonight he will likely fix that to avoid any inconvenience in the future. The owner continued to yell & berate me while I calmly kept requesting my deposit. He threatened to call the police, which I welcomed, because we already checked out & complied. If anything, I wanted to call the police because of the crass and aggressive behaviour (which he called, just “how he talks”) and for the lack of returning my deposit that is owed to me.||||After telling him I work in law enforcement, he was quick to change his mind and promptly returned my security deposit. At this point I returned the key and walked out, receiving no apology for the inconvenience at 10pm on Boxing Day. ||||10 minutes later, I received a phone call from the owner saying as a courtesy, we could stay in the room and that “it was not my fault but Expedia’s”. I told him we already booked another place and he said he would authorize the refund. When I got to our new motel, I contacted Hotels.com which told me he did not authorize a refund, so they had to call him again and then he authorized it. ||||If I could give 0/5 I would. Out of courtesy, I will for now not post the video of the traumatic experience where he berates me for his own mistakes and threatens, screams, all the while I am kindly requesting a deposit and asking him...