Grab and Go Persian Restaurant — Restaurant in North Vancouver

Food is good (quality + portions)... but the staff is rude and disorganized.

I ordered with my partner and they asked me to leave (“1 person from one household only”). Okay, fair enough.

Except right after us, another couple walks in. Orders in full. Not asked to leave.

When our order was ready, I asked why she asked one of us to leave (but the other couple got to stay and order together). She said, with full confidence and a huge attitude, that we were “4 people”, not “2”. .....nope. We were 2 people. Is it really about the health guidelines or a power trip? Stay consistent!

Another time, we were told 20-30 mins. Took over 45 mins to have the food ready. This time, they mentioned that they had one big order and it put the rest on hold.

I think as they’ve gotten popular, they seem to have been getting more disorganized. This impacts the entire experience. When you order food, you also expect to pick it up on time. It’s important they think about ways to improve customer experience.

Yes, you’re a restaurant that only does pick up, but you still need to improve the experience. Their kitchen is always so crowded, why not have someone outside to accommodate orders? And leave the indoor to only picking up? Anyways, that’s just a recommendation. But I hope that this place focuses on improving the customer’s experience. Quality food is not enough to get 5 stars. It’s a hassle each...

The service was the SLOWEST I've ever seen in my life. Before coming, I checked the good ratings and wanted to give it a shot. I wish I had ordered it before coming, because they made me wait +30 minutes and did not even tell me how long it was going to take.The name of the restaurant is "Grab and Go" which makes you think that they offer fast service, and that's the reason why I'm surprised that they take their sweet time to prepare your food. Over 10 customers (I assume they ordered by phone) picked their stuff, and the staff kept ignoring me. As someone who has worked in restaurants before, you ALWAYS have to inform the customer if it's going to take a while to serve them. After more than 30 minutes of waiting, they finally decided to give me the food, but I was already super annoyed and really wanted the food to worth the wait. However, the food was at most average, the rice was tasteless and the chicken (jujeh) was really bad. I don't know how they cook their chicken but there's something wrong with it because I had a very bad time after eating it. My stomach hurt a lot and I sweared that I would never come back to this restaurant. I wish I could give them 0/5, but 1 is the lowest so that's what I am giving. Terrible service and below average food. Not...

They said my food would be 10 minutes, but I waited for 45 minutes and they never called my number. I was waiting outside and would've been able to hear it if they actually called it. They claimed to have called it, but the speaker is so loud that there's no way I would miss it. I got a refund but no food, so I have no idea how the food is here. They claimed that I was supposed to go in to check for my order and blamed me for their poor service, but the sign outside clearly says to wait outside until they call the number. I should've just gone inside earlier, but I assumed they would be calling my order number, plus the store was constantly crowded inside despite COVID. At least they refunded my money without any problem, but it was a huge waste of 45 minutes. I went to Yaas instead and got my food in under 10 minutes.

Edit: the reply claims they called my number multiple times. If this is true, they definitely didn't use the machine that calls out the names loudly. They used that machine only about 3 or 4 times while I was waiting and none of the numbers were mine. I refuse to believe I missed that machine calling my number while I was standing beside my car right outside. I have often heard it clearly and loudly from a block up Lonsdale despite...