Cucci — Restaurant in Oakville

Not even worthy of 1 star.

I went here last summer (2019) with my family. I have some ingredients I can’t eat, especially dairy, and Italian restaurants are usually great at helping me find something to fit my dietary restrictions. The waiter made a lot of rude jokes when I asked if there was anything on the menu that I was able to have, while telling him what things I was not able to eat. Things like “oh we have some basil in the kitchen or some shrubs around the restaurant” ... rude. Then it came time for dessert, and I asked if their sorbet was dairy free. The guy made a few more rude jokes and comments and finally brought the raspberry sorbet that was dairy free ... How about being respectful of people with allergies instead of making fun of them?

I left the restaurant really hurt and almost in tears. If you have any dietary restrictions, this is not the place for you. I’ve never been to a restaurant where the waiter was so rude about my dietary restrictions, it just made me feel really bad and I hated every minute of the experience.

Fast forward to July 2020, my family decided to give this place a second chance. When I approached the restaurant, I was looking around at the tables and noticed that none of the tables were 6ft apart, and the waiters weren’t wearing masks, and neither was the maître d. I said to the maître d, “what is your covid protocol?”, to which he responded “protocol? None of us have been out of the country...” blah blah blah. He basically brushed me off and laughed at me. I felt ridiculed. They should be receiving a HUGE fine for what they did during the summer. The maître d asked me then if I wanted to move to a seat that was basically in the parking lot. I decided not to let this ruin our night, so I gave in and sat down after being hesitant about the safety of this place. Thankfully, the meal was OK, just ok, but I kept thinking to myself that thank god we didn’t sit in the parking lot because very loud vehicles were coming in and out all night.

Safe to say after 2 chances at drastically different points in time, we will never return. I have family and friends with similar experiences at this place.

TLDR; Mediocre food, disrespectful towards dietary restrictions/allergies, rude staff, not following covid protocols.

UPDATE: After reading the response from the owner I would like to address a few things.

Firstly, I do have several dietary restrictions, and most places are wonderful about helping me find something on their menu. What I don't take to kindly are jokes and comments about said restrictions - I am already embarrassed about having to ask the waiters about their options, and jokes just make it worse. At Cucci, I quietly sat there as the waiter made comments about my allergies, and I was not rude at all. Just silent. I am not confrontational and would never speak to anyone in the way the President has suggested I do. If my review seems "aggressive" and "spite filled", It was because my family and I spent $300 on a meal and experience that was terrible.

Secondly, several other reviews before mine state how your COVID protocols were way off. Own up to it and improve your protocols, simple as that. The President has stated that there are several pieces of equipment and PPE that were purchased... that's great! However it defeats the purpose if the tables are too close together, which they were in the middle of the summer.

Lastly, I find it hilarious that the President has taken the time to read through my reviews about other restaurants, such as a lovely little Mexican restaurant in Burlington. He seems to believe that because his restaurant is overpriced and supposedly "fine dining", that these businesses are worth less and do not deserve better reviews. I review businesses based on my experience, and unfortunately, Mr. Greco, Burrito Boyz has better food, better service, and better COVID protocols than your high end Italian restaurant.

Also, take everything with a grain of salt, sir. With a 4.6 rating on Google, you should not care what one individual has to...

An Exquisite Italian Culinary Experience at Cucci Restaurant

Rating: ⭐⭐⭐⭐⭐

Cucci Restaurant is an exceptional dining establishment in Oakville that flawlessly combines elegant decor, authentic Italian cuisine, and an inviting ambiance, making it the perfect choice for both business meetings and enjoyable meals with friends. My recent visit to Cucci left an indelible impression, and I am excited to share my delightful experience with fellow food enthusiasts.

The moment I stepped into Cucci, I was captivated by the sophisticated decor. The tasteful blend of modern elements and classic Italian touches created an ambiance that exuded elegance and refinement. The soft lighting and well-appointed furnishings added a touch of luxury, setting the stage for a memorable dining experience.

The highlight of my visit was undoubtedly the exquisite Italian cuisine. Every dish presented a symphony of flavors, crafted with meticulous attention to detail. From the moment I perused the menu, it was evident that the staff at Cucci were true connoisseurs of their craft. Their deep knowledge of the menu was impressive, and they guided me through the options with genuine enthusiasm, ensuring that I made the perfect choices tailored to my preferences.

What truly stood out during my visit was the exceptional service provided by the staff at Cucci. Their attentiveness and professionalism were unmatched. When I requested a food substitute due to dietary restrictions, they went above and beyond to accommodate my needs without compromising on the quality or taste of the dish. Their dedication to ensuring a remarkable dining experience was commendable and greatly appreciated.

Cucci Restaurant creates an inviting atmosphere that fosters both intimate conversations and productive business meetings. The attentive yet unobtrusive service allows for uninterrupted discussions, making it an ideal venue for important professional gatherings. The serene ambiance and seamless service make it equally suitable for relishing a leisurely meal with friends, creating memories that will be cherished for years to come.

In conclusion, Cucci Restaurant exceeded my expectations in every aspect. The elegant decor, authentic Italian cuisine, and impeccable service make it a culinary gem. Whether you are looking for a sophisticated setting for a business meeting or an enjoyable evening with friends, Cucci is the place to be. With their knowledgeable staff and unwavering commitment to exceptional service, they have truly created a dining experience that sets them apart. I wholeheartedly recommend Cucci Restaurant to anyone seeking a remarkable taste of Italy in a refined and welcoming...

I will never go to this restaurant or recommend it to anyone. This review is from 5 years ago. First and last time I visit. It was Mother's Day and we I had just picked up my spouse for lunch. We lived walking distance to this restaurant but had never tried it. I suggested it as it was a special occasion. I had been told by someone that they were racist towards them and rude but took it with a grain of salt. Boy should I have listen. We were dressed casual but not badly dressed. Either way they sat us away from everyone else, in an area that seemed closed, there was nobody but us there and every new customer that came in was sat in the main area. They took forever to come take our orders, and bringing the food was even longer, from the moment we ordered to when the food came was an hour and 18 min. We probably should have walked out but we didn't realized it was going to take that long. We order the lunch special for my son who was 4 or 5 at the time, at $16 it was the cheapest thing they had since they didn't have a kids' menu. It took so long for the food that by the time they finally brought it, he was no longer hungry, he had eaten so much bread. They didn't come to check on us, I wanted to get a drink but never could, even went to the main area to request it just to be sent back and told to wait for my server, who didn't come. By the end I was so upset I just wanted to leave. I don't recall if the food was good or not because it was all overshadowed by the horrible experience. I had to, again, go get someone for our check, which took them 20 min to bring, and when I tried to complain the server gave ME attitude instead telling me how busy they were, I honestly couldn't tell if this was true since we were sat in a corner on a room that was completely segregated. I wouldn't have tipped if it wasn't for the fact that they charged 15% automatically in the bill. I had asked them to pack my son's $16 pasta to go since he barely touched it, so we waited another 20 min. When I asked the sever he told me that the guy who cleaned the plates didn't know and had disposed of it. Not even sorry! I couldn't get out of there fast enough and will NEVER go back. Since, I have heard similar experiences from people being profiled by their look or even race. I don't know the reason behind the treatment of our family that day, and will never know. It was a lesson that cost us $88 and change for really only 2 people eating, and the worst Mother's Day experience I have had so far. I know they own other restaurants in the area, one of which was our family's favorite for a while until service...