ABSOLUTE DISAPPOINTMENT!!! Never seen anything like it. This was my first time there. Tuesday December 17th,. I invited colleagues for lunch. Made a reservation 1 week before. During the online reservation process you're asked what kind of seating you would like. There are three choices outdoors-hightop table -regular table, based on the time of the year there are only two choices that we can click on ,makes sense to me! One of my colleagues including myself are older gentlemen, one has a knee issue and the other has issues with his back , just part of getting old I guess. So I requested a regular table , so we could be comfortable while we had lunch. Well , when we got there, things immediately took a turn, they didn't have a regular table available for us , even though a reservation was made for one. Let me say this as well we didn't get there late , our reservation was for 12:30, we got there on time and in fact a little earlier than. The young man at reception was clearly out of his depth, all he could say was he didn't have table and that I hadn't requested a regular table when I made the reservation. Getting old but I'm still pretty sharp.So, I asked him what was the point of making a reservation if they couldn't fulfil my request? He just kept on repeating the same thing all along. You could clearly see that they had regular tables, which were indeed free but they're excuse was that they were reserved for larger groups. However had they really wanted to they could have accommodated us easily, but they chose not to! They clearly did not mind inconveniencing us , rather than inconveniencing themselves and trying to figure things out. but they chose to push back and say that i hadn't requested that type of table. So, when it was clear that we weren't going no where with this , we just left and had to look for other place right at the peak lunch time.

In hind site I should have asked to speak to the manager. But i didn't want to inconvenience them more than I already had. I have no issue with young people working in the service industry or anywhere for that matter . We were once all young when we began working. But to those who hire young people ,set them up to succeed, the service industry is not an easy place to be. So, train them properly so they can deal with CUSTOMERS adequately!! I'm a resident of Oakville , you can be sure if anyone asks me about Harpers Landing , I not going to be flattering at all! Whom ever runs this location probably won't really care about my review, from what I've been told the place is always full. So who cares if they just lost a few customers!! My lunch guests were not impressed either. Word of mouth it's a powerfull tool.

First time but definitely LAST TIME!!