La Diperie Oakville — Restaurant in Oakville

TL;DR

Ordered on Uber Eats, got moldy cheesecake, employees denied it was mold before and after I brought the cheesecake to them in person. No apology or ownership of the issue. Employees kept repeating that it was supposed to look like that and then blamed Cheesecake Factory. Called Health Inspector as employees weren’t at all concerned (completely denied) that they are selling moldy food to people.

I ordered two Classic Cheesecake Slices through Uber Eats. When my order arrived I opened the paper bag and in the clear clamshell containers I saw a significant amount of what looked like mold. I made sure to open the container and smell the items as well as tasting a bit just to make sure I wasn’t overreacting. It is/was undeniably mold.

I called the store and the first employee (female) didn’t seem to believe what I was saying (“thats how it looks” “It comes from Cheesecake Factory”) and transferred me to another employee. I explained my issue and he said “thats how its supposed to look” (without seeing it) and then again said it all comes from the Cheesecake Factory, implying its not their problem. Advised me to call Uber? Made no attempt to placate me, he just kept telling me its not mold as if I was just making it up.

I didn’t ask for a replacement or compensation. I wanted an apology and for someone to look into the issue and make sure they aren’t inadvertently selling moldy food to others. They were completely unbothered and just denied it.

I started getting frustrated with the response I was getting. I told him I would come there in person so he could taste and smell the product and then tell me it wasn’t mold.

I arrived at the store and it was extremely busy. Employees didnt bother acknowledging I was there intil I repeatedly asked to speak to the person I spoke to on the phone.

The male employee looked at the containers and told me again “thats just how it looks”, smelled the product and said it was fine. It is very clear that it is not fine.

I would have been satisfied with an apology and an acknowledgment that it is in fact, mold. Instead, the employees told me in front of a full store over and over that “Thats just how it looks” or “It comes from the Cheesecake Factory” as if I was an idiot- I have ordered the exact same thing many times, I know what its supposed to look like.

I was by this point very angry and after getting nowhere, I told the male employee I would be contacting the Health Department since they didn’t seem concerned about food safety issues. I left, taking my $20 mold with me.

Called 311 and an inspector called me back quickly- they will follow up with the restaurant and investigate.

I understand things happen (especially with third party suppliers) but this whole situation could have been avoided if the employees I spoke to had just apologized, taken responsibility for the product they sold me and asked me if I wanted a replacement instead of arguing with me.

Ive included pictures here. I may sound like Im making a big deal out of nothing, but its the reaction of the staff that set me off- If they had been apologetic and at least pretended to be concerned about a food safety issue, I would have just dealt with Uber. Instead, they argued, tried to gaslight me, and ultimately did nothing about it.

I will never purchase anything from this restaurant again- I would suggest others consider their lack of concern about what is a potentially unsafe food product before visiting. Either their employee doesnt know what mold smells and looks like or they were being...

La Diperie in Oakville is a true gem for dessert enthusiasts like myself. From the moment I stepped foot in this delightful establishment, I was greeted with warm smiles and an inviting ambiance. The experience that followed was nothing short of heavenly.

The star of the show, without a doubt, is the unique and creative soft-serve ice cream creations they offer. La Diperie takes soft-serve to a whole new level with their vast selection of mouthwatering dips and toppings. The range of flavors is impressive, catering to every palate imaginable. From classic options like chocolate and vanilla to more adventurous choices such as matcha or lavender, the possibilities are endless.

What sets La Diperie apart is the attention to detail and the care that goes into each dessert. The ice cream is creamy, smooth, and perfectly balanced in flavor. The dips are rich, indulgent, and add a delightful crunch to every bite. The presentation of each cone or cup is a work of art, making it almost too beautiful to eat. Almost.

The staff at La Diperie Oakville is incredibly friendly and knowledgeable, always willing to offer recommendations and create personalized creations. Their passion for their craft shines through, making every visit a joyous experience. The service is efficient, ensuring you never have to wait long to indulge in your sweet treat.

The atmosphere inside the shop is cozy and inviting, making it the perfect spot to enjoy your dessert with friends or family. The seating area is comfortable, and the vibrant decor adds a touch of whimsy to the entire experience. Whether you're visiting for a quick pick-me-up or looking for a place to satisfy your sweet tooth, La Diperie Oakville is an absolute must-visit.

In conclusion, La Diperie Oakville is a dessert lover's paradise. The exceptional quality of their ice cream, the wide variety of flavors, and the impeccable service make this place deserving of a full five-star rating. If you're in Oakville and crave a unique and decadent dessert experience, do yourself a favor and pay a visit to La Diperie. You won't be...

I recently dined at la diperie with my friends and had an unfortunate experience that I feel compelled to share. During my visit, I encountered a situation that made me deeply uncomfortable and, frankly, hurt. I believe it's important to bring this to light.

While ordering my meal, I observed an incident of racism within the restaurant. They are not welcoming with our group, also we are group of 9 people and everyone is ordering their choice of dessert. We needs some time to finalised the order. Half of us placed the order and others are still looking for what to order. And one of my friend asked to the pop stick with the crew. The crew asked his other colleague that if we still have that particular one in their stock and other lady told him i do have but I don’t wanna give to these guys and unfortunately i heard this from the other side. The response from the restaurant staff to this incident was inadequate, and it left me feeling unsupported as a customer.

Racism has no place in our society, let alone in a restaurant where people should feel welcomed and treated with respect. I hope La diperie takes this matter seriously and takes steps to address it, both in terms of staff training and fostering a more inclusive environment.

As someone who values diversity and inclusivity, I was deeply disappointed by this experience. I hope my feedback serves as an opportunity for growth and improvement for La diperie.

This review emphasizes the importance of addressing racism while maintaining a respectful tone. Your aim is to draw attention to the issue and encourage positive change.

I hope could rate 0 rating for this incident. And i do not want to visit next time at this location. Poor...