Pizza Pizza — Restaurant in Oakville

Tried to place my order online. Rejected my address about 6 times even though I have ordered pizza here on more than one occassion. Called to place my order and asked if they had any less expensive options than the 2 medium's and was told no only to find out later that there was a special that was $6 cheaper. When order was delivered I realized they sent the wrong drinks, but too late because the driver was gone. Was going to let it go, but then realized that I didn't get the 2 for 1 cineplex ticket that was supposed to be included. Called customer service to explain what had happened and was asked why I didn't call sooner. I said I would have let the wrong drinks go, but I just realized I didn't get my movie ticket. He said that's for online orders only. I said I already told you I couldn't place the order online. He said there was nothing he could do because it was for online orders only. This repeated about 4 times so I asked to speak to a supervisor. Was put on hold for another 15 minutes and finally gave up and hung up. I won't be ordering from them again. Was this place sold to new owners? It used to be so much more...

I ordered 2 Fan favourites from Pizza Pizza to be picked up in Oakville at their Lakeshore Rd West and East St. location. when I got there I saw what I thought was their driver with his delivery bag on the customer side of the sales counter opened and looked li he was just waiting. I thought thats strange, why’s he on this side of the counter? I also noticed my pizzas were on top of the oven. We waited around 5 minutes when I seen the pizza staff open the oven and pull his order out, cut it up and load it into his bag. At that time I also saw when he filled his bag that he wasn’t there driver but that he was a skip the dishes delivery guy. He then left and the staff walked away from the counter and looked like no One was going to serve us when one of the employees told another to see wh we wanted. I was upset and asked if that’s how they conduc business a customer comes in and he orders his food , you cook it and not serve another customer till he has left you store??? I will never give another dollar to Pizza...

We used to always order delivery from Pizza Pizza. Used to. Until they delivered a cold wrinkly old congealed pizza. No problem, mistakes happen, so I called them so they could make it right. But Pizza Pizza refused to credit us for a new pizza in future. Instead they were going to replace it that night. It was late, the family was starving and it was bedtime for the kids soon, so a replacement was not satisfactory in this case. I explained this to them. Still, they refused to do anything but replace it that night. I asked to speak with a supervisor. I was put on hold for so long I finally hung up. Since Pizza Pizza has our entire order history on file, they know we were good customers. Good customers for many years with never a complaint, and yet they refused to make their mistake right or to show their longtime customer that they value our loyal business. As a result, we haven't ordered from Pizza Pizza for months now. And you know what? Dominoes makes...