Edward's Bistro — Restaurant in Ontario

Ate there after they first opened and the food was amazing. Unfortunately customer service is a zero. Two incidents while trying to make reservations. Firstly we tried to make reservations on New Years eve. The online reservation setup was a nightmare. Constantly sending us on a wild goose chase to confirm. In the end I decided to call directly to make reservations. I was then told by the owner I can only make a reservation online. I guess in today's age speaking to a human to acomplish a task is not practical. Needless to say we went elsewhere for New Years. We decided to give it a second go for valentines. We did all the proper procedure as per request. There was still some confusion and instead of our 7pm reservation which had been confirmed for 4 people it was changed to an 8pm reservation. We had in writing requested upstairs which we also had confirmed. When we arrived they were only expecting two people and they only had a table downstairs. When we spoke to the owner he was rude and disrespectful. We were told he couldn't guarantee a table. Im pretty sure thats what reservations are for. That's it for us for Edward's bistro. We went to schnitzels and had a fantastic evening. Thank you very much. If you wish to keep your customers perhaps you should think about matching your customer service to the care and quality you put...

We ordered the smoked meat sandwiches with small poutines combo, fried bihon/beehoon noodles with chicken and a cranberry white chocolate cheesecake for a pickup. The service was friendly and fast; when we arrived the order was already packed on the counter. Here’s why I’m giving only 3 stars: The smoked meat sandwiches were great but maybe a refreshing side salad would’ve balanced the meal better than a poutine. The gravy for the poutine was very salty, only the cheese curds and fries were yummy. There were no vents on the containers so the spring roll was flat and soggy - good thing it was a tasty spring roll. The noodles were sweet and salty - not very Asian. The cheesecake was placed on top of hot food in the same takeout bag - the cake was warm and cream cheese layer partially melted. But after chilling it for a bit, we enjoyed the delicious cake after our...

My girlfriend and I went for an early brunch, we were greeted very warmly by who I suspect was the owner, Rosie. She also served us and was very attentive. The food took longer than we expected but then my girlfriend pointed out it was from scratch so the wait was reasonable. I ordered the French toast and it was to die for, though extremely sugary. ;) my girlfriend ordered the eggs benedict with bacon and they made sure to give her homemade ketchup for her home fries which was seriously delicious. Coffee was decent, prices were fair and the staff were wonderful. Lots of seating available, but doesn't feel crowded. We were able to use our laptops after our meal and spent a good deal of time talking. No rush to get us out. Overall, would highly recommend and it may become a permanent fixture...