Harvey's — Restaurant in Ontario

I Often order for pickup or drive thru after work! It Is a terrific go to place for excellent burgers of any design. Service is generally quick, only occasionally is the wait, but then again only minutes. Staff are courteious and friendly! Food always hot, fresh and cared for. Not flopped together and half on the bun and half off the side. Inside has no draw to bring customers inside. It is rather 'blaw' if you understand the word....just a chair, at a table, in a room, is the ambience. Needs "SOMETHING" to enhance to a pleasant in house spot. The washrooms are not pleasant either!! Maybe because the eating room and facilities are out of the staffs sight - unless they intensionally go thru the area, needs to be addressed to make a better eat in facility in Chatham. You ask for honest responses, So, Honest...... Food for thought !! Your Delivery Personal need a word about 'courtesy.' They need to Move out of the customers way while waiting to pick up your delivery orders... last time I observed 2 workers, bags to go on the floor, in front of the toppings area, where customers inside were trying to get their orders filled and the delivery people were NOT OBTAINING THEIR DELIVERY YET from the store staff !! They need to be told to keep their bag in hand and back from the counter until they are called forward to collect their delivery as it is processed and ready to go!! Not a bag open and ready placed on the floor for the delivery to be put inside, appearing to keep their spot in line by their placement. I as a customer and always as a store manager always treat a customer with the same courtesy that I expect when I am the shopper. Please take a lesson from this!! It goes a " l o n g " way in return clientele ! Again food for thought !! Respectfully submitted...

Retrieved my order from driver who was prompt and immediately noticed right away the beverage was wrong paid extra for a shake and received some watered down fountain pop not even sure of what as it doesn’t taste like any pop I’ve had before due to being watered down so much. Call the restaurant to inform them of the problem and was told that the shake machine was down ( would of been nice to know that when I was ordering , so when I asked for my money back she said I could come in and they would exchange it for something else . If I wanted to or even if I could go in I would of in the first place instead of paying extra for delivery, her response again was to come in when I repeated that wasn’t a option and just wanted either what I paid for or my money refunded for the items I didn’t receive she said she could take my name and put it in her book for a free burger meal/ fine whatever takes my name only and says let them know next time I’m there it’s in her book , better customer service desperately needed oh and to top it off while on the phone with her discover that my order is ice cold which makes no sense seems I live 3 mins drive away from the restaurant. Frings disgustingly cold when it arrived no reason for it to be that cold and inedible , the side of gravy was so cold and the consistency of jello. Not happy that I paid $ 26.86 for inedible food and...

Ordered Harvey's on skip the dish and when I asked my driver where my drink was, he told be that Harvey's told him there was no drink with the order and I would need to contact the store. When i called harveys blamed the driver for not waiting. It took harveys almost an hour to get my meal ready. They also "knew" which order i called in about, before i told them. I asked them ok then what was my order, and they put me on hold to look it up. Then they asked its the chicken nuggets, right? To which i relpied no, thats not it. Put on hold again and they pulled up my order, and still blamed the driver and told me to contact skip.

The fact that there is a second order that is also missing a drink does not make me confident in this place. Also this is not the first time my order was messed up. I also applied for a refund through skip and got it.

Harvey's, I like your food but please stop messing up orders and take responsibility that...