KFC — Restaurant in Ontario

I went in to this New KFC location in chatham, about a month ago, and was instantly very surprised on the atmosphere and the service at this location. The other location in chatham has really went downhill, and I didn't have high hopes for this location. But the service was amazing, the staff was so friendly and greeted me the min I entered their store. I Got home and the food was delicious, as I said before I didn't have high hopes for this location but the food just blew me away. The chicken was tender and juicy and really flavourful, the fries were hot and crispy, the gravy is what really got me, if you know the location on Grand AVE the gravy has been watery and tasteless, this location on st Clair there gravy was amazing, The first time I had gravy that tasted like there chicken with all the secret herbs and spices. The gravy was thick but delicious and work great with there hot crispy fries.

The chicken was crispy and fall off the bone, which was very shocking me cause the last time I had chicken it was greasy and the coating was just falling off.

I would totally recommend this location, great staff and very customer service like location,

I will be back for sure.

Edit:

From the last time I made this review Everything 10 months ago when they first open was amazing. But wow!! In July I went again and the food was disgusting, the fried chicken wasn’t fried chicken. The batter feel off and was soggy. The fries taste like they were cooked yesterday and the gravy was tasteless. The bucket was full of grease and chicken had more grease than chicken.

If I go back I will get the chicken tender and popcorn chicken and the sandwich but won’t have chicken...

What is it with this KFC?! No matter when or how we order(in person,APP) thwy make us wait 15 to 20 min for only individual meals. Theyre not even busy. No one there. ALWAYS a LONG wait! The franchise owner is terrible, so stingy that he womt get adequate workers to keep things running smoothly. This is why I usually go to Popeyes. They gave me a half empty gravy. So irritating. A small gravy is tiny enough and they are only filling it halfway now?I often wonder why KFC doesn't care about the way they conduct business. Sure KFC is a famous fast food chain but if the restaurants were managed properly, they would make far more profit. There's no business sense at the Chatham locations. Guaranteed, at this location, anytime I've placed a mobile order, they tell me to park and they will bring it out. They NEVER have food ready. NEVER. I come during times it isn't busy at all. Really very poor management. The other location is bad too but this one...

Have not eaten KFC in years, likely won’t again. Was told there would be a 7-8 minute wait for our chicken sandwich combos, no problem. Grabbed our drinks and sat down. Other customers were told longer wait times and left. After 15 minutes we went to the counter and even the cashier was concerned what took so long. Handed us our food and we were on our way. The food was good, we didn’t notice any issues but are both experiencing food poisoning now. I wasn’t going to post this but the fact that we are both experiencing this and ordered the same thing, it’s no coincidence. Probably best to stay away.

Oh, whoever the person was (owner,manager?) on the laptop in the dining area, was extremely rude to staff and customers. Felt bad for the staff that clearly was unable to keep up and were being talked down to by this person. Cashier was the only reason I considered not posting this. She was trying so hard to help customers and...