Was excited to try this place because they are open late and I love a good bubble tea. My boyfriend and I sat and looked at the menu, then decided what to order. We went up to the front to order and the 2 people behind the counter seemed to be rushing around like crazy. There were a couple other people waiting for orders, so my boyfriend and I just stood patiently. The woman even came to the side of the counter to hand the other people their order and definitely saw us standing there waiting to order, but didn’t even say anything to us. Literally after standing there for about 10 or 15 minutes with absolutely zero acknowledgment (didn’t even so much as to look at us), we decided to go eat somewhere else. Ended up going to The Barrell House and had some great food in a nice restaurant. After reading all their reviews here I’m kind of relieved we didn’t end up eating here. I get that places get busy and swamped. But to not even acknowledge your customers are standing there waiting to order for 10 minutes is extremely unprofessional and rude. They either need to hire more people or learn more about proper customer service because this ain’t it chief..