I ordered here for the first time today and we were all excited to try it out. We went after 30 minutes to pick up the order and our order was not there. I understand it was a busy time but they were not apologetic and asked if we wanted to place another order. Of course, everyone at home was waiting for the pizza so we placed another order and we were asked to come back in 15 minutes. When we went back, I asked for an additional discount since we had to wait longer for a new order. The gentleman who spoke to me gave me a lot of attitude and was rude. He told me, "How much more discount should I give you, it's already a special?" I said, "I'm not sure but we ordered and our food was not made and we had to order again and wait. It is iftaar time and everyone at home is waiting for food. He was unapologetic and simply rude. I asked him, "Should I never order from here again?" and he said, "Do as you please." At this point I was ready to pay the full price and he asked his colleague to charge me one dollar less from my bill. His colleague slammed the machine on the counter and I paid and left feeling completely horrible about the entire experience. This place needs to learn customer service etiquette. I will never order from here again and I will advise my family and friends against it as well.