Update #2: I completely forgot to update this. They did respond to me after apologizing for missing my emails the first time around. They also compensated me for my meal and I gave them another try. This time around things went quite lovely. It was pretty busy but everything seemed to go quite quickly, especially for how busy they were. Again, the potatoes were a pretty small portion for the price but that's how it is these days. Their pancakes were delicious this time around and staff was attentive. I have changed my rating to 4 stars for this time around! When emailing with (I think the owner) it was again very lovely, as all staff are and they were very apologetic which I appreciate.

Update: I emailed twice and never received a response which is too bad. It's better to not respond to a review than respond with a generic line to email and then never reply to my email.

Ok so I do want to say the staff was so lovely and welcoming (every time I've gone to the bakery they've always been the same). That being said, that's kind of where the loveliness ended for me. I have eaten here a couple times in the past few years (their mac and cheese is so good but i usually just buy it from the bakery to reheat at home). Past experiences were pleasant and I really wanted to love my visit there but I just did not. I got there at 830am so I was lucky to be seated right away. However, it took an hour from the time I was seated for my food to get to the table. 'The traditional' was so so. I got it with ham which was good but could have used some more potatoes to be honest considering the price. The ketchup that came with it was very watery so I didn't eat it. The jam was really good, however the bread (I asked for it not to be toasted) was still kind of hard which was unexpected and disappointing since it's a bakery. Now the pancakes - these were pretty disappointing. It was an extra $2 to add chocolate chips and they only threw a few on one side of the pancakes. And then one of them was raw in the middle. Now I understand things happen and they did attempt to rectify it when I asked for a replacement pancake BUT it took another 20 minutes for them to bring me the replacement pancake AND there was no chocolate chips in it. Considering it was $19 for the chocolate chip pancakes with a couple slices of bacon ($17 plus $2 upcharge for chocolate chips), the experience could have been much better. All in all it was "ok". The parts that were good, were pretty good. However, for the price, all the waiting, and the mishaps, the good just unfortunately wasn't good enough to make up for it. I did not want to be harsh and give only 2 stars so I gave 3 since half stars aren't an option. I will continue to go to the bakery to support becuase they really do have some delicious items in their bakery but I don't think I'll be back to eat here unfortunately.