Burger King — Restaurant in Oshawa

I ordered from Burger King through SkipTheDishes and simply wanted to add some condiments on the side — ketchup, mayonnaise, ghost pepper ranch, and marinara. Unlike McDonald’s or other fast-food places, Burger King doesn’t have any option on the app to order sauces or condiments separately. I tried calling the restaurant seven times and no one picked up. When I finally got through, I was told my order was already picked up and that I should have texted the driver to ask for sauces.

Why should a customer have to jump through all these hoops just to get basic condiments? It’s ridiculous. If McDonald’s can list condiments separately, Burger King absolutely can too. I would’ve gladly paid for the sauces — this isn’t about free stuff, it’s about basic customer convenience and communication.

I’ve done this multiple times with the Burger King in Bowmanville, and they’ve always been polite and accommodating with the same request. But this particular location has never been able to fulfill my simple request — and I’ve tried several times here as well. When I’m ordering food worth around $59, I at least expect decent customer service and the ability to get a few condiments on the side without having to go through such a hassle.

I understand that restaurants get busy, but ignoring calls and failing to handle small requests like this is just unacceptable. Extremely disappointed with the lack of responsiveness and care. If you can’t even get a call answered or a simple sauce request handled, it really says a lot about how little they value...

NEW REVIEW: I live for a good redemption story. Whoever hired HAKEEM was genius. He really helped me with an order when I was really really unwell. He made sure everything was right. Also there is a young blonde hair man who works the drive-thru overnight and we were a lot to handle the other night and not only did he handle us he was laughing with us and made my drink special to order (now I’m obsessed- but I guess so is everyone else it was sold out today). Soaring Strawberry Lemonade mixed with Sprite DAYUMMMMMM. I thought about deleting the bad review HOWEVER no, it means more that they made me come and take the time to change my opinion and it was a long time ago and probably that staff was replaced when they did that nice renovation. Anyways even the girls at the window are always nice they are all nice (I go thru a lot I’m close by and it is 24 hours and I have 20 year old kids who always want food in the middle of the night). Signing up for the BK Canada rewards is worth it because I’ve already got a free FULL combo and a bunch of side items. They are not cheap with the “crowns”. Amazing turnaround yall! PS do not take the Mozza fries away like you did the pickle nuggets because I still miss those delicious MFs -LOL // This was my OLD review:worst customer service 😞 have to hold on to $35 dollars worth of bad food to bring them to prove they messed up. Not one apology. Never again. Would rather spend my money...

Management and staff are horrible at this location. Extremely slow service and 2 people that ordered after us received their order before us. Burgers weren't made to what we ordered. Fries were reheated and nuggets were like hockey pucks. Asked for a refund or remake entire order fresh. Manager said he can't do that. I told him this food was unacceptable and he told me I should have patience and understanding and that they are understaffed. There were 3 people making food, 2 cashiers and the manager. It wasn't busy at all. I asked the manager if he would eat this meal? He just kept saying that I needed to be patient and more understanding. After 10 minutes he reluctantly refunded my money. Serious attitude problem from this guy. This location is horrible and not the cleanest either.

We ended up ordering at the other Burger King north of this store and they had the same amount of employees working. Our food was hot, fresh and served to us within 5 minutes. Staff were...