A&W Canada — Restaurant in Ottawa

Came for breakfast with a friend. I had a coupon for 2 bacon or sausage & eggers. After we ordered, we were told they had no English muffins for 2-3 hours, so we had to get them on buns. The male cook must have re-used buns from a previously cancelled order, because they were burnt black on the inside, and obviously burnt on the outside too. How they could pass this off as acceptable and try to serve it to customers is despicable. I brought them back to the cashier who said something to the cook in a language other than English/French, threw them out, and made us fresh ones. The cashier handed them to me without saying a word - no apology, no offer of a refund, nothing. They tried to pass off burnt buns, and ended up wasting eggs, bacon, sausage, and cheese. The attitude of the staff is that they don't want us there. If we don't come, you don't get hours. This location needs to take a good look at who they hired and make some changes, because this level of service is disgusting. By the time I got back to my coffee and hashbrown, they were cold. Our entire breakfast should have been redone and/or refunded. There is non-existent customer service at this location. The District Manager needs to spend...

With everything being more expensive now, it really falls on the staff to provide amazing customer service to entice people to order and come back. The staff that work at this location act like they're trying to get it shut down. They are dismissive, unhelpful, borderline rude and constantly act like the customers are an annoyance to whatever personal thing they are doing at the time. I tried privately contacting the store about my latest negative visit, and they offered me a free meal or gift card. But when I went to pick it up I was greeted with such attitude I had to make this public. There were no apologies or any sign of remorse and I felt even worse about everything. Even if they were just neutral that would have been more acceptable than being given cold stares because I was voicing my...

So I order a burger without bacon I said the that girl who was in cash twice and what i was ended with a bacon burger I went back and ask them and she was like I didn’t understood the order I was like okay you should ask me again if you didn’t understood and after that what she didn’t even apologise and made a new burger and kept in front of me without saying me that your new burger giving a bad attitude for your mistake that doesn’t make any sense worst customer service I ever seen ( I also work in the same mall Ik it’s frustrating sometime but that doesn’t mean that you won’t even say a sorry for your mistake rather then...