Real Fruit Bubble Tea — Restaurant in Ottawa

This happened on October 11th between 3:00pm-3:10pm. I am so disappointed in the service I received today. I ordered a large mango diamond slush with mango chunks, and to add strawberries to the drink as well, total was $9.60. She made me the drink, as I walking out the mall I took a sip and i then noticed they added mango jelly instead of the mango chunks. I went back and told the girl that I didn't ask for the mango jelly, and that I wanted mango chunks. She argued with me that they don't add mango chunks to other drinks, and since I asked for strawberry to be added, it no longer is a mango diamond slush, and therefore doesn't come with the mango chunks. This is the only drink I order from there, and have been getting this drink for years and not once have I had a problem. I asked her to kindly make me a new one, she said she can but I'll have to pay for it. I said no, I won't be paying for a new drink, I already paid almost $10 for the drink and don't plan on coughing up another $10. She said she can sift the drink for me and add mango chunks, but refused to make me a new one, so I said okay go ahead. Yes I realize this is a 1st world problem, but if I'm going to pay almost $10 for a drink, best believe I'm going to make sure I enjoy it. The drink tasted watered down and very bland. Very disappointed. Forgot to mention that the 2 girls working behind the counter started laughing at me for even complaining about the mistake. Whether I'm right or wrong, that is very unprofessional, and makes the whole store look bad. I hope the manager reads this and has a...

always come to this place to order a large banana/strawberry smoothie with tapioca (no sugar because am diebetic) This order is always made for me (in the past).....but unfortunately this day 19th of July, I had the worst experience with one of your employees. Once I placed my usual order, she said your store is "not allowed to serve bubble tea without sugar" even when I explained my medical condition (I am diebetic) and that I always get my bubble tea without sugar. She kept raising her voice at me, pointing her fingers at me and at one point a customer mistakenly dropped her somootie on my foot and at no point did this employee empathize with this situation ( even though she was aware) but ordered me to move myself to the right. When I asked to speak to a manager, she quickly said she was the manager and in authority. To be honest, I felt extremely embarrassed and hurt. Especially that all this happened infront of my 11 year old daughter.. I also felt very disappointed that places like Tim Hortons can serve coffee without sugar and even offer sweeteners if a customer cannot consume sugar. But your place is not offering any other alternatives but sugar to its customers.

I was also ordered by this particular employee to go take it up with head office if I felt disgruntled.

I will honestly appreciate it if customers like me can have their smoothies without sugar, and not be compelled to take sugar. Also the attitude of this particular employee to be...

What's happening with this location? The macdonalization of service has ruined product quality and the quality of service.

The Bad: Let's see, Zero hospitality with the automatization of customer service. Go ahead and work for free, by punching in your order in one of three self check out stations. Do know that whatever order uniqueness punched into the system is ignored or made in such a deplorable way. The order number system is a guessing game and by that it doesn't follow any logic or numerical ordering consistency. The drinks given to customers are water down. Thus, missing the thicc* factor and uniformity from other locations.

Final Note: Pardon my naiveness for thinking that my customer experience was idiosyncratic but, the issue at hand seems like a repetitive and ongoing one as per other similar reviews that document identical embodied experiences. It seems like, "history is repeating itself one customer at a time."

Tentative Solutions: Cut back on the ordering power of customers. Yes! I get it, more money is coming in with an inundation of customized orders, but at what expense? Customer dissatisfaction and disloyalty.

Fool me once, shame on you, fool me twice,...