Thai Express Restaurant Nepean — Restaurant in Ottawa

Update: what a mindless response!! I have provided sufficient detail here and I've already notified head office! At least pretend to read the feedback!

Original review: Be warned if you're getting a late takeout -- the food may be terrible, and it may be too late for you to complain! (I suspect that the operator regularly saves spoiled or burned food until late in day, for people that order takeout, so they can't complain in person.)

I've ordered takeout from this location only two times in five years, and both have had a terrible burned flavour! I'm surprised the Thai Express chain still allows this poorly operated franchise to continue conning people into thinking they are ordering from a reputable restaurant!

The quality doesn't compare to any of the other local Thai Express restaurants. How the servers could think to serve food with a very strong burned taste and smell -- twice to the same family -- has me flabbergasted!

I'm surprised that headquarters and operators of other local locations haven't taken steps to improve this location's quality, since it is obviously giving the chain a poor image. (I have sent my complaint to headquarters in...

Sign says special includes drink and imperial roll, and staff argues with me that it is drink or imperial roll.... false advertisement ? Or staffs are not trained well enough ? But has sign in front and also on digital screen in front of register.... Customer has to beg for something that is supposed to be included with price... At the end, staff gave me the free roll, but I felt like I begged for something that was already paid and included.... also charges $1 more for drinks... I kept asking why it was charged, kept avoiding my...

A very reliable place for us no matter which city we are in. The service is reliable the quality is reliable. The tofu is not the same everywhere. Here it is just pan fried (which we prefer) versus deep fried everywhere else. The quantity is a hit and miss. The rice served was less than else where.

Vegan Thai Basil Stir fry with Tofu - well made dish. Fresh ingredients and fairly good taste. The rice quantity less.

Vegan Cashew Stir fry with Tofu - again well made. Enough...