Allô mon Coco Billings Bridge — Restaurant in Ottawa

We normally really enjoy Allo Mon Coco. We haven’t been in the restaurant since Covid. But today we decided to take our two toddlers for breakfast (we also went with my sister and brother in law).

While we know that the wait it usually a long one getting a table; it seemed that the wait to be served was even longer. It took a long time to even get coffee. Our two toddlers were getting pretty restless (as kids do). I ended up taking my son and walking around the mall and going into stores. Meanwhile my daughter was just curious about everything and was trying to climb up the booth wall. My husband was holding her to make sure she didn’t actually climb. The owner of the restaurant came over to the table and started yelling at my brother in law to pay attention to your daughter or she’s going to get hurt. My brother in law, rightfully confused since he was sitting on the opposite side of my husband and daughter was taken aback by her tone and abruptness.

So now, on top of a long wait for our food to come, we are in feeling judged. Food finally comes to our table and it’s our kids’ food that comes. So our kids are eating first but are also now done eating by the time our food arrives. So now we are dealing with restless kids again who are done eating and now tired because it’s been almost two hours. So we didn’t even get to sit down all together to eat because we took turns walking around the mall with restless children.

At the end of our meal we told our server about how the owner treated us and how we would like an apology from her and our server replied with “yes, it’s not the first time I have heard her do this”. He was kind and talked to the owner about our situation and we could se the owner just shaking her head (obviously annoyed that we complained). The owner came to our table and said “who do I need to apologize to”. My husband (who is not confrontational at all and normally wouldn’t bring things up) explained how her tone and how criticizing someone’s parenting rather than confronting the issue she may have is not the appropriate manner to speak to a patron. She went on to explain that she said what she said because our child could have gotten hurt. While we understood this and told her that, we told her that she was in my husbands arms the entire time and that yelling at someone to watch their kids instead of stating an issue or policy against her standing and lifting herself on the booth is not how to deal with this issue. She apologized on how we felt about the situation but said she was in the right.

Parenting little kids is not easy and while our kids weren’t unruly in public, the wait times definitely made them restless…we didn’t need the owner (of all people) so start criticizing and judging our parenting. We will most definitely not be going back to Allo mon coco (either Ottawa locations because she owns both). While we do enjoy the food, it is not worth the judgment or feeling like a terrible parent. We do not recommend for anyone who has...

My mom (in a wheelchair) went for breakfast with her eldery friend and had a very very aggressive interaction with a female manager, after having breakfast, when they were trying to tell her about my mom's friends dress being stained from getting up from the table and chairs. The Manager approached them when they asked to speak to them, and said "ya what do you want", when they asked why she was speaking to them that way, she yelled at them, telling them to get out, swore at them, and my handicapped mom who was in a wheel chair. She even told them to never come back. She very rudely said “what do you want me to do? Clean it for you? No!! I’m not doing that!” She is such a terrible representation of your brand and franchise. So unnecessary to speak to customers that way, or to be so offensive. She told them to “Eff off” and kept getting closer to them at which point my mom in the wheelchair told her to step back and told her to not dare touch her eldery friend. I find it unbelievable that this escalated to this level when all they wanted to do was explain that the seat and table stained her dress where it rubbed against it. It was very unnecessary and I expect a phone call from someone much higher up than this terrible manager. Never experienced this ever in my whole life. This is for the blings bridge location. We have already sent a message in the "contact us" section of the website and have still yet to hear from someone.

Replying from the update:

Thats not true at all. Your manager was disgustingly rude and there wasnt dirt in the arm pit. It was from the dirty table at the restaurant. Your Manager starting swearing at my mom first which caused my mom to get upset. Also if you actually read my review, you would see it wasnt my moms clothes. It was her friends. Clearly you couldnt care enough to even read the review properly. If you can't hold your awful manager accountable, then clearly you are also part of the problem. Good luck to anyone who goes to this awful place and deals with the...

The good: First and foremost, our waiter was fantastic. He was wonderful, pleasant, friendly and very attentive. What more can you ask for? Large portions. You probably won't walk out of there complaining that you are still hungry. With some added salt and pepper, some of the food was really good. Fruit was fresh, sweet and tasty. Hollandaise sauce and potatoes needed the salt and pepper but they were really good.

The not so good: The wait. When we walked through the restaurant to get to the host area at the mall entrance, we noticed it was somewhat busy but still plenty of available tables. There were 2 individuals before us. It still took 15 mins before we were seated at a table that was already available when we had arrived. It did not appear that they were short on staff so I'm not sure why the 2 people before us, ourselves and the couple of people who arrived after us did not get a seat right away. I watched some elderly people choose to go elsewhere because the 15-20 mins of standing in the mall hallway was understandably too long for them. We only ordered two meals but they arrived at the table almost 5 mins apart. This is understandable for large groups but it's odd when it's only 2 meals. The person who received their food doesn't know whether to wait for the other meal to arrive or to start eating before their own food gets cold. The draft from the AC was blowing straight down on us. The meatless meal had large chunks of bacon mixed in with the home fries. The crepe was supposed to contain English cream but it was filled with Cool Whip or something similar. The rest of the food was ok, and simply just ok.

To sum it up, we likely won't return because there are similar restaurants where we have much better experiences.

However, again, our waiter was great and we truly appreciate the great...