Freshly Squeezed — Restaurant in Ottawa

I just ordered from the St. Laurent location on October 25th, 2025 between 4:00-4:30pm. I ordered two drinks, but the large matcha frappe with tapioca pearls was made completely wrong. The first drink wasn’t even frozen and had no tapioca pearls and she hesitantly did a remake. She threw the drink in the blender again and served me the same garbage. I could tell it was off but couldn’t bother with another remake. I asked for a refund. Her colleague came to rectify the situation. He said that there was no refunds available but they would remake my drink again. I said, please take the drink back, I don’t want a freebie, but respectfully I don’t want another drink. He said he would e-transfer me the money. I shouldn’t have to face the moral dilemma between getting my money back but also taking from a minimum wage employee. This is crazy. I left my drink on the counter but still want my refund for...

Well that was very bad experience. I have always used to get my mango juice from freshly squeezed becaues it's always real juice. This time the guy gave me only water mixed with syrup and i asked him that this not a real concentrated as i reqursted and used to get. he even did not care and was smiling as if it was a joke. I know its not worth it for 6 dollars all that complain! But to be honest they make me left feeling very bad and that worth the complain.. Even i through the juice away after :) Thanks for giving us a great service!!!! If i can give less than 0 crustomer service. It...

I wanted a large taro bubble tea with tapioca pearls. I was told there was an issue with the lids for the large cup, and asked if I could order a medium instead. Sure, no problem.

When I got back to my car and tried the drink, I was surprised to find the tapioca in my drink was FROZEN and the tapioca was FLOATING at the top of the drink.

Never in my life have I ordered bubble tea and had the tapioca be frozen and floating.

Never...