Gong Cha Rideau Centre — Restaurant in Ottawa

Reply to store - Reduced to 1* based on the tone of the store's reply.. On the app if you go to the offer, this store is listed as a store which I persume were participating stores. You are displaying ad at the stations for cashiers and if there are disclaimers, far too small and illegible, which is a requirement for advertising standards in case of opting out.

I would not have made a trip to your store but was at Rideau Centre and thirsty. I would pass in future for other vendors based on this reply.

I attempted to get stuff here 3 times.. 1st time I ordered one of their top 10 sellers and it was fine but $8 (with an add on plus tax). 2nd time I tries to get ab ice cream but I was told they do not sell that and no apologies so bad customer service.

Tonight took the cake, I tries to order a coffee drink special for $4 flashing on their cashier screen but I was told they do not sell that. If it is displayed as special when it is not offered, than it is essentially false advertising. No real apologies even after I said it was essentially false advertising, all they said is they have no control over it but the owner chooae not to offer the product / special. If it is not offered, then the special should have been skipped. Does the staff and owner know Customer service and what is their responsibility in advertising?

Not a good / fair / ethical store. So a 5* and 2 timed 1* average...

The worst milk tea I ever had in a long time. I apologize for this review. One of your crew didn't do a good job. The boba is fine, but the tea somehow watered down. The generous owner asked me to bring empty cup and recipe to get full refund. The cup with half tea left in a trash can in the mall. Transection is on my credit card. Sorry again I am one of the normal people who don't take receipts for...

Is a great place to have bubble tea Mayur any types of drinks you would like to have. The store is a little bit difficult to find, but it is right inside the ridieu center.

We tried their Matcha latte with strawberry . The drink was good not much sugar was added. Quantity was adequate and price point was optimal. You can buy a drink from here and walk the awesome area nearby such as canal...