Second Cup Café — Restaurant in Ottawa

I come here almost every day, but the past two times I've visited I've received awful treatment.

The first time, I ordered a drink that I get almost every time that I visit, a maple latte with oat milk. I had repeated my order multiple times to the cashier, as he had a hard time hearing me. While waiting, I saw that the barista was pouring 2% into my drink so I reminded them that I would like oat milk in my beverage. That's when I heard the cashier snarkily say to the barista that I did not say I wanted oat milk.

The second time, I was waiting in their seating area for someone so that we could order our drinks together. The owner told me to get up so that he could move the tables back to their place as they had been pushed out. After getting up, he told me "this seating is for Second Cup customers only". I told him I was waiting for someone before I order, and he said that I have to buy a drink or go.

As the owner, I don't understand this kind of interrogative behaviour towards your patrons, especially when you are charging almost 9 dollars for a flavoured latte with a milk alternative. This poor customer service is how you lose business. Take your business somewhere better and local like Britannia...

Disappointed. I was just finished feeding my 18 month his milk and was getting ready to pack up to leave as I didn’t order anything from this establishment and the owner questioned me about if I was ordering something. At this point their was 3 empty seating areas that people could sit. I totally u sweat and it is his business but the way I was approached was rude and I felt uncomfortable at the way he confronted me.

Needless to say I use to be a patron here when I’m not getting another drink from inside the mall. I will never again go to this location because of this. Customer service to me is 100% so important and this establishment failed miserably. After reading a few other comments this makes me understand more and I totally not alone in how I felt.

If you had to choose coffee in Bayshore mall I would go to the other places...

If I could give zero stars, I would. I’ve been a regular customer at this Second Cup, always buying coffee while I sit and work. But today was an awful experience. I had just sat down with my employee—barely five minutes in—when the owner came over, nodding his head in disapproval and rudely telling me I couldn’t sit there without buying coffee first.

I understand it’s a business, and I always make a purchase, but the way he handled it was completely unprofessional and embarrassing in front of other customers. A simple, polite reminder would have been enough, but instead, I was made to feel unwelcome. After checking the Google reviews, I see I’m not the only one—this owner has a reputation for being rude and disrespectful.

Terrible customer service. Avoid this place if you expect even...