Sona the Indian Kitchen — Restaurant in Ottawa

It blows my mind how this place has 4.8 star reviews, when the food is literally below average in taste. The quality and quantity does not match with the price they charge. Garlic naan was super dry in the first order, second order I specifically told to add some more butter, but it came as if there is a shortage of butter in the kitchen, just a small brushy touch in the corner. We could not tell if it was a butter naan or a plain naan. For $22 for a curry (below average quantity) + one naan (two dry pieces only), it's not worth it. We ordered coke, which came in a glass, but there was no fizz. Just sweet water cola. At least open a new can or a new bottle for new order. Did I mention below average taste? Ottawa certainly has better places to eat that has less price and better quality and quantity together. My first time became my last time.

Reply to owner's comment -

We ordered 3 curries between 4 adults and 1 child, so your guess work, that we wanted to satisfy ourselves with 1 curry, was far from any intelligence. All ordered all different curries. All of them lacked that punch, that Punjabi taste for what it is famous for. But again as you said, taste is personal and also it depends which guests you are targeting. Next, when you say the curry is enough for 2 people, why give only 1 naan with that? Make it even, give 2 naans if u think it is enough for 2 people. You are trying to hide the quantity of the curry behind the "free" naan or rice you give. Set the curry free, lol.

Regarding the coke, if you are opening a new can everytime, why not bring the cold can with the glass at the table and pop it right there. I have seen that at some restaurants. There are always better ways to give service. Don't always expect customers to complain about the food at the table. Most of them doesn't like it to do. I still tried that with the dry naan I got and told the server to bring buttery naan. And again, got the same type of garlic naan that barely had any butter on it.

Finally, yes Ottawa certainly has...

The food was very bland. The paneer gravy tasted like it came out of a grocery store sauce pack. Not worth the price at all.

In response to the restaurant's reply: It's ridiculous to see that my feedback was met with such defensiveness. While taste is subjective, it's important to acknowledge when a customer's experience falls short of expectations. My comparison to a "grocery store sauce pack" was simply to illustrate the lack of depth in flavor that I encountered. Frankly, I'm not the chef, I am assuming you have one, so forgive me if I can't pinpoint the exact missing ingredients like some kind of gourmet detective.

And speaking of taste, let's address the elephant in the room. When my partner dared to share a similar critique, your response was downright rude. I mean, if you're going to dish it out, at least have the decency to take it with a side of humility.

How about you take your own advice and do a little research on customer service? You know, as much PRIDE as you take in your food, maybe it's time to extend that to your customer service skills. Because let's face it, right now, they're not exactly earning you any Michelin stars. This is my third response, and I can already see it's falling on deaf ears. So, I'm not going to waste any more of my time giving feedback that clearly isn't wanted. Good luck with those "freshest and highest quality ingredients" – maybe they'll teach you a thing or two about...

I used to love coming here with my family but today was quite literally the worst dining experience I’ve ever had and I never could have expected it from them. We called to reserve and she said the only tables available are the side booths which was perfectly fine, but when we got there, at 7:10pm, they had seated us next to the door in the aisle where food delivery services stand to pick up their orders with absolutely no sense of privacy. We were seated in the most unforgettable area where none of the servers could see us and didn’t bother to check in, I ended up flagging one down and asking if we could please order, which we were once again dismissed for another couple of minutes since they had more important tasks such as talking to one another at the front. When we finally placed our orders at 7:30pm, we asked for it to all come together, then finally, at 8:20pm, they brought out the fries we had ordered for our toddler and nothing else. At 8:30pm we got up and left after asking multiple times for an update on our food to simply get brushed off by the waiters, who then convened at the front shooting us dirty looks and were very obviously talking shit about us. It’s a shame since this was a family favourite turned...