Starbucks — Restaurant in Ottawa

Update I spoke to a supervisor over the phone who could have uploaded an e gift card due to an employee stealing my lululemon tumbler .

I went there within 48hrs after it being left there. When I arrived I was informed by two employees that they saw my lululemon tumbler in the back. When the manager on duty went to the back it was stolen. As someone with over 15 years of customer service under my belt and management . I would have given a gift card and compensation due to this matter. I called again regarding the matter on September 11th 2025 and was informed I would be called by the district leader today . No call and no compensation due to theft internally.

I want an e gift card loaded as soon as possible due to the poor customer service. I want this matter handled and concluded with a resolution immediately. To the lovely employees I spoke to, thank you for being honest 🙏 Update- loving the new visual set ⬆️ so clean . 🧼 & crisp. Love chatting with everyone here. They keep people coming back to there location 🥰the New Iced Lavender cream oat Matcha 🍵 is delicious and a must try.

I highly recommend the Iced Strawberry Oat Matcha Tea Latte. Lucy my dog recommends the FREE pup cups. Her fur friends say the same.😂 We 💗 how pups are welcomed on the patio .

Lucy also says , “she 💗‘s it here . Thank you for the tasty pup cups.”

Also thank you , and appreciate you all. The hard work doesn’t go unnoticed. “I see you, you hard working Baristas.” 💗💗🤗💗🤗 Be sure to leave a review inside . The staff would love to know they’re...

Bought an iced mocha here today. And I kept feeling some really small crunchy pieces of ice. Got to the bottom of my drink and felt something weird on my tongue, spit it out and I was horrified to find a piece of aluminum in my drink!!!

Not sure how it got into my drink but it's unsettling and I don't think I will be getting a drink from here ever again. (drink did taste good justifies 2 stars).

Update: Called manager just to notify them, not to complain. They were very nice about the situation and offered me another drink. I was hesitant but accepted the offer. No aluminum, and the drink tasted great. This location has never made a mistake on my order, but it is very busy. Run well, too high traffic for...

I ordered a macchiato at Starbucks, but what I got was basically a cup full of milk. It looked and tasted more like a cappuccino or even a latte, not the traditional macchiato. A macchiato should be an espresso with just a small “stain” of milk or foam — not mostly milk. Very disappointing, especially since I was looking forward to the strong espresso flavor. On top of that, the cashier (a female staff member) ignored me for a while before finally asking what I wanted. The whole experience was disappointing, both in terms of customer service and coffee quality. Starbucks really needs to train staff better on both drink preparation and...